Omega Messenger, WhatsApp Chat

Omega Messenger, WhatsApp Chat

Reviews (543)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value these apps for boosting sales and enhancing customer service via multi-channel support, including Facebook Messenger and Instagram. They appreciate the easy setup, user-friendly interface, and customizable chat widgets. The support team is frequently praised for their quick, professional, and personalized assistance. The inclusion of a free forever plan makes these apps particularly appealing to small and medium businesses focused on improving customer interactions.

May 6, 2022

Superb Customer Support, Carlos was able to help me resolve my issue and was very knowledgeable about my request.

QuickWhipChargers
United States
7 months using the app
Omega replied May 9, 2022

We're thrilled to hear that you find our app amazing and easy to use. 🤩 We appreciate you taking the time to leave this lovely review; that encourages us to keep working hard to offer good quality products.❣️ 💕 💞 Feel free to reach out any time if you have any questions or if we can help along the way. 🙌 🙌 🙌
Best wishes,
Carlos

March 6, 2023

We have used this App 1 month. We need online chat tools to improve the customer service experience.
This App has many useful features and is very easy to set up. We also encountered problems during the use process, and their team was able to quickly help us solve them.

Zalap
China
7 months using the app
Omega replied March 6, 2023

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

April 28, 2022

..................................................... Super of support .....................................................

store.bhealthy
Thailand
7 months using the app
Omega replied April 28, 2022

5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback! Thanks!
_Omega Facebook Messenger - Live Chat Support team_

March 16, 2022

I used this app to help my store conversions. Our team do not like the old traditional way to collect customers email address. This app successfully help us to connect with our customers' most like using social media-Facebook. And We expect to use it to increase our store conversion. The App development team is very helpful to solve our questions. We would like to try out more features.

Beauty Supplies
Hong Kong SAR
7 months using the app
Omega replied March 17, 2022

Hi Beauty Supplies

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

May 5, 2022

I encountered a problem that the message could not be displayed on the webpage. Thank you very much Joy for your help, which solved my problem. It's great!
Hope the speed of jumping to Facebook messages can be accelerated! That would be better.

榛娜斯童物
Taiwan
7 months using the app
Omega replied May 5, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 And we appreciate your feedback about the app! If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻
Cheers,
Joy

September 21, 2021

Chat is ok, I can only recommend it to anyone. It is much better than original one from FB. Works faster

shopvgeu
Bulgaria
7 months using the app
Omega replied September 23, 2021

Hi shopvgeu,
We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Omega Team

September 19, 2022

Excellent app, a very flexible app design. Also, customer support always speedily replies when we have any questions. The solutions/instructions are easy to follow and very helpful.

LORRAINE
Malaysia
7 months using the app
Omega replied September 19, 2022

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 Stars as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!

October 18, 2019

Easy to install, hoping to chat with customers soon! Wonderful solution, getting ready to sell!!!!!!!

Sartíe Solitaire
Netherlands
7 months using the app
July 8, 2020

A great application and very fast support. All issues resolved quickly. I am very happy with this app.

Gutlook Store
Brazil
7 months using the app
September 17, 2021

I've been contacted just after I deactivated the app with the proposal to support! All issues fixed! I am using and like the app! Thanks again!

Residence Vape Shop
Switzerland
7 months using the app
Omega replied September 20, 2021

Hi Residence Vape Shop

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team