Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, reliability, and enhanced customer service capabilities. They value its simple integration, chat tools, and customization options. The support team, especially Rosie, Anna, and Tracy Uyen, are praised for their prompt and effective help. The app's affordability and free version are also appreciated. Merchants find it useful in boosting customer engagement, aiding conversions, and providing live order updates, making it a valuable tool for business growth.

July 21, 2020

I would recommend this app because they are reliable and fast to respond. The follow up very conscientiously, and reminded me of an issue they helped me with even after it slipped my mind to check.

Sunny Life Store
8 months using the app
March 12, 2022

The customer service/support team was amazing. Diego and Joyce helped me to integrate everything for my store. They are very motivated and willing to help you out. This app is amazing, easy to customize, and includes tons of features. In the beginning it didn't work and nothing was responsive, but Joyce from customer service team helped me to set up my facebook settings in order for the app to be responsive in our store. On the other hand, Diego answered all of my questions prior to downloading the app. They are very patient. 5 stars to the app, its features and the support team!

United States
4 days using the app
Omega replied March 13, 2022

Hi Liviqon.co,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We made sure to share this feedback with Joyce & Diego to give them the recognition that they deserve.

Feel free to contact our customer service team if you have any questions at all via live chat or email. We’re very grateful for customers like you and hope you stick with us for years to come!
Thanks again!
Kaylee - Omega team

February 12, 2020

Really appreciate this app. Free and efficient on our website, that's all we needed to be able to chat with our customers. Thanks

October Reign
New Zealand
About 1 year using the app
November 14, 2021

excellent app!! i recommend it 100% it help me a lot to connect with my costumers. thank you so much.

United States
16 days using the app
Omega replied November 14, 2021

Hi Unifable,

Thank you for taking a moment to share your experience at Omega. We’re proud to deliver great value to our customers, so we’re delighted that you found our app to be helpful.
Please reach out to us if you need any further assistance!
Kaylee - Omega team

September 2, 2020

Thanks is Better to using this appexperience with Facebook Messenger ‑ Live Chat this app help other merchants decide whether to use this app.

United Arab Emirates
6 months using the app
October 29, 2021

Very easy to set up and works great. New cool features coming aswell :) This app makes my day easier, and that is always a nice thing :)

18 days using the app
Omega replied October 29, 2021


We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.

Best regards!
Omega Team

Edited December 23, 2020

I just installed this app. I choose it because I can add the customers who chatted with me as a friend.

Leones Marvelous Items
Hong Kong SAR
4 months using the app
January 13, 2021

Excellent app! I had some issues with my theme integration but was able to get prompt support through their live chat. They were able to quickly identify there was an incompatibility between the app and one of my other apps. We were able to get it resolved and now the app is working beautifully on my site. I highly recommend this app over the other Facebook chat apps as this one has excellent, quick customer service in case anything goes wrong. It’s also customizable which I enjoy. Thanks again!

United States
4 months using the app
June 29, 2020

Nice application ! Great support from the Omega team. Facebook Messenger changed the way we provide support to our customers.

8 months using the app
November 5, 2019

This tool was easy to install and will be very helpful in responding to customer questions. Kudos to the app developers!

ecologic ecoshop
United States
About 1 year using the app