Facebook channel
Bring your products to people on Facebook and Instagram.
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Popular with businesses in the United States
App highlights
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Seamless workflow: use directly in Shopify admin
Reviews
PKT Evolution
I need to reinstalla the app but is not posible. This es the message:
"This page can't be loaded right now
A technical problem prevented this page from loading. Reload this page, visit another page in Facebook Ads, or try again later" Please, help me!
Developer reply
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected technical issues you are facing with the Facebook Channel. I do want to make sure that you get the support that you need so I'm going to look into this and follow up with you in an email to open up lines of communication.
Adil | Shopify
CKIN+
I cant use shopify marketing to publish retargetting ads..... It keeps getting rejected over and over again saying something is wrong with Facebook.
Developer reply
Hi,
There can be some things which need to be set up before you can publish Facebook ads through Shopify. I'm going to send you an email so we can get to the bottom of this and get your ad up and running. Keep an eye out for it!
- Cíara | Shopify Support
Dondi Vintage
They refuse to approve me for a commerce account and don't give my any information as to why. They don't care about their customers and don't want to fix any issues. This has really negatively effected my business.
Developer reply
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the getting your Commerce Account approved. Please understand that Commerce Account approvals are completely handled by Facebook as Shopify has no hand in the decision made. I do want to see the Facebook Channel working for you so I'm going to follow up with you in an email to share some more information with you that can help resolve the issue.
Adil | Shopify
Nuun Hydration
We needed to reinstall the app, and we got a "there's not page at this URL" error. After spamming the Add button a dozen times, it finally went through.
Developer reply
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you were facing when trying to install the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see how I can help you out.
Robyn | Shopify
Fascinated By Fungi
The Facebook integration with Shopify is useless. I cannot access my catalog, I am constantly dealing with technical issues, and after a recent update the app stopped worked entirely. I do not recommend this. Facebook does not integrated easily with Shopify.
Developer reply
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected technical issues you are facing with the Facebook Channel. I do want to make sure that you get the support that you need so I'm going to look into this and follow up with you in an email to open up lines of communication.
Adil | Shopify
Keenan Mall
Don’t waste your time, support is horrible and the app will not connect. There’s a reason why it’s free.
Developer reply
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with connecting the Facebook Channel. I do want to make sure that you get the support that you need so I'm going to look into this and follow up with you in an email to open up lines of communication.
Adil | Shopify
PoochieBoots
I've been trying to reinstall FB and I'm getting the same error message - "this page can't be loaded right now"
Developer reply
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting the Facebook Channel connected. I'm going to look into this further and follow up with you in an email to open up the lines of communication here to see how I can help you.
Robyn | Shopify
REGALOS MX SHOP
"reinstall"
message
Hi "This page can't be loaded right now A technical problem prevented this page from loading. Reload this page, visit another page in Facebook Ads, or try again later."
EpicCrayze
Hello, I need to reinstall the facebook channel app, however, like others, I am also not able to reinstall it. . Page not found every time I try to reinstall. I also need to run ads asap. The app is great, if I can get it reinstalled! Thank you.
Developer reply
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with installing the Facebook Channel. I'm going to look into this and follow up with you in an email to open up lines of communication to help you further.
Adil | Shopify
DaveKing Clothing
I have been using this app for 1 year with no trouble until recently when it stopped syncing with my fb page. I uninstalled it, tried to download it again and I get the error page does not exist. Tried it using the + icon inside shopify rather than the app store and the error shows that Facebook is disabling logins from embedded browsers and the app needs to be updated. Been going round and round with shopify support until they decided to simply pass the buck and say its a problem on Facebook side and there's nothing they can do. Unacceptable Shopify, I would give 0 stars if it was an option. I'm even looking into moving my site away from Shopify based on this support experience.