Reviews (9,232)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

November 9, 2024

its easy to use and allows people across the globe see and shop with ease.

ANNE
Canada
About 2 months using the app
December 9, 2024

Thats an amazing app with lots of opportunitys

AUSTIN
United Kingdom
13 days using the app
February 7, 2025

fatal, he tenido problemas para conectar mi tienda con facebook e instagram y ha sigo imposible obtener ayuda para hacer la conexion, asi llevo mas de un año y sin esperanza porque no tienes una atención personalizada que puede entender lo que te sucede

House Factory
Spain
Over 2 years using the app
February 9, 2025

on shopify I am told everything is active but on Facebook it says Your Meta pixel is not active

Windfall
United Kingdom
29 days using the app
December 25, 2024

We are currently trying to link our Shopify store to our Instagram and Facebook accounts but have encountered an error that prevents us from proceeding. It appears to be a hard stop, and we are unsure if the issue is related to our Facebook account or another aspect of the setup process. We would greatly appreciate your assistance in identifying and resolving the issue so we can move forward seamlessly.

Irunik Store
United States
3 days using the app
January 27, 2025

SO many bugs and it constantly logs me out and I am stuck on an infinite loop of connecting my facebook to my shopify store

The Unveiled Faces
United States
3 months using the app
February 2, 2025

It is very useful for integrating the shop on Instagram and Facebook to increase conversion potential. I would love to have Shopify collections automatically imported.

Dolmen
Italy
2 days using the app
Edited January 15, 2025

For a $trillion company this is one of the worst apps i have ever dealt with.
UPDATE- Looks like Shopify and Meta auto-synced all discount codes to FB Shops- so all of your Loyalty codes, etc got synced to Meta Shops - why would anyone in either dev team do that?
Support is non existent, chat is terrible - either they do not know what is going on or they send you a Help page link.
Simply put this Meta channel will not work with products that have multiple variants - like size AND color - unless you have a unique url for EVERY option
If you use an app like Globo to set up color options it will not be recognized by FB or IG shops - so i would not bother.
Also you will miss out on proper on site messaging like popups, cross sells, email collection, etc
It was a massive waste of time for me and we ended up with lots of orders for bracelets of a certain size but no leather color - so no way to know what to ship.
Truly shocking that Meta would outsource support to India or wherever - what are they copying Amazon??

Lizzy James
United States
About 2 years using the app
January 2, 2025

i m not a happy seller nothing improve

MZ Systems online store
Canada
4 months using the app
November 28, 2024

PIACEVOLE MI SONO TROVATO MOLTO BENE CON QUESTO APPLICAZIONE PER IL MIO NEGOZIO...

OasisLand Shop
Italy
9 months using the app