Facebook & Instagram , 4,678 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
Edited February 5, 2024

Facebook is extremely complex and it requires a period of time to learn the page, making it very complicated for those who work with Facebook for the first time.
Removing business pages and its subset is extremely confusing
It took me over two months to get my account verified because my name didn't match the documents I submitted and it didn't even explain that my business name should be my own.

Click To Shine
United States
5 months using the app
Meta replied December 1, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

April 13, 2024

mas de una semana para conectar mi tienda , estoy cansada de esperar

ziana princesa amira
Spain
About 1 month using the app
January 22, 2024

GANZ SCHLECHT - BEI PROBLEMEN MIT META GIBT ES KEINE LÖSUNGEN UND KEINEN KUNDENSERVICE!

Meta - Facebook und Instagram - sind unerlässliche Tools. Obwohl ich jeglichen Anweisungen gefolgt bin, ist es mir bis heute nicht gelungen,
- dass ich Werbung schalten kann
- dass ich meine Zahlungsmittel verifizieren
- das die Werbeeinschränkungen auf meinen Konten aufgehoben wurden
- ein Ticket zu eröffnen
- das der Kundenservice reagiert und mir eine andere Lösung anbietet als Links, die ins Nirwana enden
- Shopify mit Meta zu verknüpfen

valleygrapes
Germany
9 months using the app
Meta replied January 26, 2024

Hallo!

Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchte Ihnen gerne bei einer Lösung behilflich sein.

Bitte kontaktieren Sie unser Business Support-Team über diesen Link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram damit wir kann direkt mit Ihnen Kontakt aufnehmen und sicherstellen, dass Sie das bestmögliche Erlebnis haben.

Danke schön,
Meta-Unterstützung

February 22, 2024

The app is not working on firefox!

Acaiacai.fr
France
12 days using the app
Meta replied March 1, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution and further help you troubleshoot.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

February 10, 2024

thanks

SRVERS
United States
About 1 month using the app
Meta replied February 16, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 19, 2023

Dear to all my value Customers ,
Please feel yourself some time to go into my OneAStore in shopify store and give your value support.
I truely very excited over your kind support.
Thank you to all.

One @ A Store
Singapore
About 3 years using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

Edited January 5, 2024

I enjoy all of your products. I enjoyed sharing and reposting inspirational posts. Thank you for these great platforms!

TRINITYFlag Store
United States
7 days using the app
Meta replied January 5, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

January 22, 2024

Excellent

CANELA GRANOLA
United States
3 months using the app
Meta replied January 26, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

January 10, 2024

I'm using Facebook & Instagram last 10 years and I like them?

ElectroWorld
United States
About 2 months using the app
Meta replied January 12, 2024

Hi There!

Thank you for taking time to leave a review. We appreciate hearing from our customers!

Thank you,
Meta Support

March 7, 2024

Tive que procurar outros recursos pra vender no Facebook e Instagram, porque dentro da própria shopify , não funciona , o conectar , é tem sempre um símbolo de atenção e naaada que eu faça mude isso , então, optei por não usar , e por isso minha avaliação

$ara
Portugal
About 2 months using the app
Meta replied March 15, 2024

Olá!

Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaríamos de ajudá-lo com uma solução.

Entre em contato com nossa equipe de suporte comercial através deste link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Podemos entrar em contato com você diretamente e garantir que você tenha a melhor experiência possível.

Obrigado,
Meta-suporte