Facebook & Instagram , 4,659 reviews
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going well so far
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Thank you,
Meta Support
it was not clear that i needed to connect BOTH instagram and facebook pages to shopify in order to make paypal available as a method of payment.
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Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Im so excited to get the opportunity to have my business on Facebook shop. This is going to be an amazing journey and looking forward to satisfying my customers with quality products.
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Thank you,
Meta Support
nice
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Thank you,
Meta Support
This is one of the grand examples not to use 3rd party apps.
The Instagram & Facebook integration for Shopify is incredibly complicated to use. There is basically no support - you can talk to Meta Pro Agents that work overseas, they're lovely and try their best but they don't have enough permissions to actually resolve any issues. They can only raise a case for follow up with what they call their "internal team".
It seems that this app requires a Meta Business verification, which takes up to 4 weeks to process. It needs a verified Instagram account and a verified Facebook page. The Shopify app asks for some business documents and states that shops are validated within 2 business days.
Our shop has been repeatedly rejected, even though the Meta Business Manager indicated that we check all the boxes to be approved for the Shopify integration. Contacting support renders the standard and equally useless info that we don't qualify to be approved. They don't tell you why, which is very frustrating. It took us weeks to figure out, that we have to verify our Meta Business Manager first.
One agent even told us our Instagram account didn't have enough posts and we should just keep posting and see what happens. Ridiculous.
Writing this we're still not approved even though the process is ongoing for quite some time now and we've been talking to five different agents.
What adds to the confusion is that Meta Business needs personal Facebook accounts to manage Facebook pages and Instagram accounts. If you're more than one manager it just messes everything up because different people end up with different permissions. Even once everyone has full permissions for everything they don't properly sync accounts. When logging in with our Instagram account the set cookie prevents us from logging into the business manager. We have to clear cache, use incognito mode or a different browser.
It's beyond comprehension that a company like Meta is unable to provide a smooth, SIMPLE integration with substantial support for their business customers.
GOOGLE is my baseline and I compare everything to them: simple integrations and if things don't work out an amazing, FAST and HELPFUL customer service.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
If there's anything else we can do to support you, please reach follow-up with our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can respond to you directly there and ensure you have the best possible experience.
Thank you,
Meta Support
For some reason there know for always restricting your account and won't be Able to run ads because of this.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Thank you.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
Tive que procurar outros recursos pra vender no Facebook e Instagram, porque dentro da própria shopify , não funciona , o conectar , é tem sempre um símbolo de atenção e naaada que eu faça mude isso , então, optei por não usar , e por isso minha avaliação
Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaríamos de ajudá-lo com uma solução.
Entre em contato com nossa equipe de suporte comercial através deste link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Podemos entrar em contato com você diretamente e garantir que você tenha a melhor experiência possível.
Obrigado,
Meta-suporte
little confusing
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
If you need further support, contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagra
Thank you,
Meta Support
Hola, tengo problemas con la Aplicación, ya que me aparece un error y no me deja entrar, es decir arroja error para ingresar a la aplicación desde Shopify.
¡Hola!
Gracias por tomarse el tiempo para dejar una reseña. Nos disculpamos por las molestias causadas y nos gustaría ayudarle con una resolución.
Póngase en contacto con nuestro equipo de soporte empresarial a través de este enlace:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
Meta soporte