Reviews (5,352)

Overall rating
4
Counts per rating level
  • 63% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
January 19, 2021

This app, it worked most of the time but often dropped out and i had to reconnect it to get it working

Miss Tiff Boutique
Australia
Over 2 years using the app
Meta replied January 20, 2021

I appreciate you sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

September 30, 2020

Its really helpfull. Pretty simple to work with and amazing to understand for any type of beginner. Easy to setup and quick , thats also important.

minimalistwomenworld
Portugal
About 1 month using the app
October 1, 2020

The Facebook connection feature seems to be working properly right now, but I'll have to see more as I work through setting up my store. If I have issues, I will reach out to your support team.

Soul City Logistics
United States
Over 1 year using the app
February 19, 2021

I used this app for the Facebook setup on Shopify and it was very clear and easy to follow instructions. Thanks

Wendy Hazen Designs
United States
Over 1 year using the app
May 5, 2021

It seems that we are all facing the same problem. I have been locked out from my FB and unable to connect to my Instagram from FB as well. Also the products that have been deleted on shopify still pops up on FB side. Am not sure why and FB send message to say to many broken links to shopify.B Best to remove the app until things are more stable. But like what everyone says, its a lot of time wasted and trying to set it up again!

GIN & JACQIE
Malaysia
About 1 year using the app
Meta replied May 7, 2021

Hey there! Thanks for taking the time to leave your feedback - it's always valuable to our developers to know where they can improve. I've sent you a follow-up email and hope to hear back from you soon! - Jake, Shopify Support Specialist

October 1, 2020

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kitchenettekits
Morocco
About 1 month using the app
May 20, 2022

I have tried several times to be able to update my Facebook Shop with my Shopify site and no matter what I do, it will not sync and update. Everything in my shop is outdated by 6 months or more. Still contains items that I don't offer anymore. I have tried several times to add the "Pixel" and wither the instruction don't load or are not very helpful in the instructions that it gives.

Simply Southern Tee’s & Tumblers
United States
About 1 year using the app
Meta replied May 24, 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with syncing your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Jason | Shopify

September 24, 2020

I relly like how it does. It is easy to use and can save you a lot of time. You can manage all on one place.

Regonshop
Slovenia
About 1 month using the app
October 5, 2020

The app works well. i add Facebook to my store. which also add Instagram as well. I would recommend to anyone starting a business.

Mystical Glam
United States
Over 1 year using the app
October 30, 2020

Generally does what it has to do. However as a shop owner I cannot see a configuration created by a staff account. Namely, when I'm logged in, the app suggest me to configure everything from scratch. Not sure if it's a bug or a feature but either way it's a big drawback.

phonecases.green
Netherlands
Over 2 years using the app
Meta replied November 2, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support