Reviews (8,872)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for boosting product visibility and sales through social feeds, providing a seamless shopping experience. They appreciate the simple setup, efficient product syncing, and inventory management. The sales analytics feature is valued for refining marketing strategies. Reviewers also praise the responsive customer support and user-friendly interface, making it effective for connecting Shopify stores with social media platforms.

Edited November 28, 2020

great integration between Shopify and Facebook. I do not, however, appreciate restrictions from any forum based platform. Becoming intolerable to not be able to sell a simple confederate flag (for example). Should be left between buyers and sellers not platforms. imho.

Sergeant Roberts
United States
About 2 years using the app
July 1, 2023

I can't use it as intended because they hate TikTok or something??? There could be other reasons but they do not provide specific examples.

Rhoda’s Flora
United States
About 2 years using the app
Meta replied July 6, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

July 31, 2022

I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.

Lulu Babe
Australia
About 2 years using the app
Meta replied August 2, 2022

Hello!

Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.

I look forward to chatting with you!

Paola | Shopify Support

September 25, 2020

I used this app to connect my shopify store with facebook very easily & smoothly. it guides you through the easy process to display your store products in your Facebook shop.

Hannia Clothing
United Kingdom
About 2 years using the app
October 11, 2020

The connection to Facebook is extremely helpful and helps me to publish my shop.
It can even be published worldwide and generate likes from specific audiences

shop2family
Germany
About 2 years using the app
October 7, 2020

ótimooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Loja Mar Azul Tech
Brazil
About 2 years using the app
February 10, 2024

All good yet!

HR Custom T-shirt Print
United States
Almost 2 years using the app
Meta replied February 16, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 30, 2020

Quiero usar esta aplicación, para complementar la visualización de mis productos ya que son realmente buenos y muy visuales para que las personas lo puedan conocer y disfrutar

Oferta Ideas
Chile
About 2 years using the app
December 10, 2020

its was little confusing at first but manage to figure it out, seems to be very easy use and I enjoy using it

El JStyles
United States
About 2 years using the app
March 4, 2021

absolutely fantastic! super easy and super fast, you are the best ! I totally recommend shopify to everyone I know that wants to start an online business.Thank you

CharliesTopDrawer
United Kingdom
About 2 years using the app