Facebook & Instagram , 4,299 reviews

Overall rating
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
February 6, 2021

IK heb deze app gebruikt zodat ik vanuit mijn webshop producten kan toevoegen in mijn catalogus op fb, want daar heb ik ook een groot publiek wat mijn winkel bekijkt. het is makkelijk dat alles in 1 is ipv alles apart te moeten bewerken.

Woodshop Egmond
4 days using the app
Edited December 1, 2020

NOTHING BUT PROBLEMS WITH FACEBOOK. I NOW OFFICIALLY HATE FACEBOOK. WASTED SO MUCH TIME WITH THESE BOZOS. The app developer responses are robotic as they are same for every piss poor review. I'm just going to completely disconnect from SHOPIFY ALL TOGETHER. Im sick and tired of wasting time and MAKING NO MONEY.

United States
About 1 month using the app
Meta replied December 2, 2020

Thank you for taking the time to leave your review. Your feedback is extremely important to us. I would like to get in touch with you to learn more about the issues you are currently facing. I will be sending you an email shortly and hope to hear back soon. - Anna, Shopify Support

December 29, 2021

I tried accessing multiple times this feature, but all the time it shows am ineligible for this. Worst experience ever.

About 1 month using the app
Meta replied December 29, 2021

Hi there,

My name is William from Shopify support. Thank you for taking the time to review our app, I see you've had a poor experience. I'd be happy to reach out to you to resolve this based on your personal account settings to get the app working for you moving forwards. Please look out for my upcoming email.

William | Shopify Support Specialist

February 21, 2022

If I could give Facebook a zero or negative number I would. I know it won't matter to them what is said here but this has to be conveyed. They awarded me a $400 ad credit for my Shopify store. Thought wow, that's really cool. Started to use it, and was $6 into it, when they suspended my Facebook account. But that's just the beginning. While under suspension (and not able to access my account) they decided to remove the ad credit. But not only did they remove the credit, but they also charged me $75 and $164.84. Of course, support won't answer any requests. That's Facebook, the King of being the worst customer service. Called my bank to see what could be done and the only thing I could do was replace the card I had given them (and many others online to pay for things). That was the only way to stop future charges from being assessed. I will NEVER use Facebook again. Not that they care but talk about UNETHICAL business practices. Facebook is the KING of them. Absolutely the worst app!

Personalized Gift Outlet
United States
About 1 month using the app
Meta replied February 24, 2022

Hey there,

Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with Facebook's ad credit. I'm going to follow up with you with an email to open up the lines of communication, so that I can provide your feedback to my team and assist where I can.

Nate l Shopify

September 23, 2020

pretty cool app, it helped out a lot, there really isnt much to say about it other than that, good stuff.

About 1 month using the app
September 18, 2020

Setup was a breeze! Too easy in fact! I had no prior experience with Facebook shop or Instagram shop, this app bridged everything in the simpliest way possible. Highly recommend!

Hong Kong SAR
4 days using the app
September 21, 2020

it was easy to set up and i hope it helps drive sales. i look forward to utilising the features. and learning about my future audience

Casual Window Shopping LLC
United States
About 1 month using the app
November 3, 2020

Ik heb deze app net toegevoegd. Dus het is nu te kort om de app te kunnen beoordelen. Maar ik denk dat het goed zal werken.

About 1 month using the app
September 30, 2020

This will not work on a Shopify Lite plan ($9/month) which is exactly the plan we chose specifically to sell through Facebook and instagram. This channel has replace the Facebook Shop channel, which DID work on the $9 plan, but alas, that is no longer available on the app store. Good bye Shopify account, uninstalling.

Divine Dogs Shop
About 1 month using the app
Meta replied October 1, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

September 11, 2020

Buona app, penso di utilizzarla solo per facebook shops, per le inserzioni mi affiderà direttamente a BM

About 1 month using the app