Facebook & Instagram , 4,672 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
September 19, 2020

I start to use it, I hope that will be good
I start to use it, I hope that will be good
I start to use it, I hope that will be good

parapatashop
Algeria
3 months using the app
October 27, 2020

It was very easy to connect my already existing account. This is my first time digging this deep into social media

Juci's Gift Shop
United States
9 days using the app
November 20, 2020

Connecting Facebook Marketing through Shopify has been difficult. It doesn't fully connect, so I work through Facebook directly as a workaround. But overall the Facebook channel is good.

820 FIFTH
United States
3 months using the app
May 3, 2021

We use the App, but it is impossible to exclude products from the feed. At first is look like its possible, but in the end it doesn't work like that.

Kabrita Nederland
Netherlands
3 months using the app
Meta replied May 7, 2021

Hey there! Thank you for taking the time to leave us a review. Excluding products is a feature of the app, so it sounds like something may be going wrong - I have sent you an email to see if we can get this sorted for you, and look forward to hearing back! - Jake, Shopify Support Specialist

November 24, 2020

I used this app to help me set up the facebook sales channel. I wish this app had more step by step guided tips to make the set up a lot smoother

BENVEDI
United States
3 months using the app
January 30, 2021

It was a bit confusing at the start as there were some issues with the business manager account. Took some time to figure it out but with time it did happen finally

sugarmamaindia
India
6 months using the app
Meta replied February 2, 2021

Thanks for taking the time to share your experience and happy to hear the issues you were encountering with your Facebook business manager was resolved. I'd like to ensure you are getting the most out of our app and will be sending you an email shortly to touch base. Look forward to hearing back. - Anna, Shopify Support

December 2, 2021

This app is attaching to the wrong shopify store. It is for renters-rehab.myshopify.com. I was advised by support to add its DNS code to the shop it is currently attached to. That has made the problem. worse because its now. embedded in the code of both stores.

PoshFancy
United States
8 months using the app
Meta replied December 5, 2021

Hi there,

William here a support specialist with Shopify. I see that you've had some trouble with the Facebook channel, since your request includes some details specific to your situation I'll reach out to you via email to ensure we can help you resolve this.

William | Shopify Support Specialist

December 4, 2020

This is good app I like this app I don’t have anything more to say to this it’s amazing This is the most amazing app I have ever used please don’t make to make me to write a review again please that’s my kind requestI thought reduce hundred character already but it’s not ithh

ray85
United States
9 days using the app
December 28, 2020

So far so good. We'll see when I launch ads. It's different than I was told so that's a little disorienting. I'd like it more if there was a tie in to the older step-by-step videos where you just added a pixel manually.

AWESOME STRETCH
United States
3 months using the app
November 7, 2020

I used this app in building my online shop. It helps me to evaluate my customers base on analytics.

Smart Lifestyles Depot
Philippines
3 months using the app