Facebook & Instagram , 4,280 reviews

Overall rating
3.5
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
February 15, 2021

A lot of in and outs that is confusing
you can do better than that if I´m supposed til think better of it

Svaneke Chokoladeri
Denmark
3 months using the app
Meta replied February 17, 2021

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

November 22, 2020

This app is good and it is widely use in terms of marketing in shopify, I highly recommend this one guys.

essentialzz
Philippines
About 1 month using the app
May 16, 2021

Had a lot of problems but now for over two weeks-going three I can't publish any ads from Shopify via Facebook. I constantly get the same error message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." I tried multiple things, uninstalled the app, installed it again, disconnected my account, and connected it again, nothing really works.

Witch's Ayurvedic Brew
Netherlands
3 months using the app
Meta replied May 17, 2021

Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel.

It's totally understandable how this message can be concerning while trying to publish your Ads. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you!

Paola | Support Specialist

Edited February 8, 2021

I was setting up the Facebook Shop for our Shopify Store. It seems to be working well until it was dissaproved. I need to see what changes are required to get it approved.

Comprah
South Africa
2 months using the app
Meta replied February 9, 2021

Thanks for sharing your feedback! When it comes to account integrity reviews, Facebook handles this directly, and our app simply reflects the decision they send over. If you'd like more context on your review, you'll need to appeal directly to the Facebook Business Team. I’ve sent out to an email to you discussing this further. I look forward to your reply. - Abdalla, Shopify Support

September 8, 2020

Setting up a FB shop was rather simple via this app, just click through and done.
But I had a huge issue: in FB shop, 'checkout on the website' button on every product page would lead to an error page that reads 'Parameter Missing or Invalid: Required parameter missing or invalid: channel'
I wrote to shopify support, got an answer that the issue was escalated to the technical team and I shall expect an answer in max 72 hours.

Never heard back since. Very disappointed...

Then I disconnect everything and re-install and re-create the shop, same error pages...

Dont know what to do

Fresh Mask
Switzerland
About 1 month using the app
Meta replied September 10, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

April 5, 2021

Realy so glad je découvre et j'en suis ravis de vivre le plein expansion
dans ma vie professionnelle

Fashion Mode Création 89
France
2 months using the app
September 29, 2020

I used this app to help me set up. It was wonderful and very helpful. will recommend to all my friends.

KATHY NALL PRODUCTS
United States
3 days using the app
February 16, 2021

I think it can be a little more informative in the beginning about the shop. Is the shop separate from the actual page? It is straight forward with the set up for the most part.

C&M Moments
United States
About 1 month using the app
February 7, 2021

I've had a few issues loading some apps, but this one made it simply. I was thrilled. No unexplained errors or weird questions.

Gwen's Closet Boutique
United States
About 1 month using the app
May 6, 2021

INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA
NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED

Vrabo custom
Spain
About 1 month using the app