Reviews (9,837)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the seamless syncing of product catalogs for creating shoppable posts and ads directly on social media, enhancing brand growth and customer engagement. The setup is straightforward, improving the shopping experience and store visibility. The support team is noted for being responsive, especially with product syncing and navigation issues. Many recommend it for its effectiveness in integrating e-commerce with social platforms.

February 5, 2021

Quite amazing how it creates great connectivity with Facebook & Instagram collectively for easier integration and accessibility.

Boroughs360
United Kingdom
3 months using the app
December 25, 2020

I used this application to offer my product to my clients and potencial because is very importan to my business to provide to differents products

Adela Fashion Perú
Peru
3 months using the app
October 19, 2020

Works nice - big thanks for this app facebook. its way better then the old app. nice update facebook.

gesegnet
Germany
3 months using the app
January 17, 2024

No customer support from Meta to resolve the issue, its just ridiculous how such a big company can not have a straight forward option to connect to customer support

RINGMASTER SPORTS - Made For Champions
United Kingdom
About 3 years using the app
Meta replied January 26, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

November 27, 2020

I use this app to help me grow my business, you can be creative as you want, I really do not have anything negative to say about the app.

Stizzfashion
United States
3 months using the app
August 6, 2024

great service.

My Store
Canada
11 minutes using the app
February 1, 2024

This app has always been flakey. I've found it disconnected from time to time. Also, I can't activate PayPal because the button doesn't work. Finally, I was surprised to find that all my products had a 10% discount automatically applied.

Think Tank Photo
United States
Over 5 years using the app
Meta replied February 9, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

July 14, 2024

diese App ist etwas kompliziert.

rheingeschmack
Germany
9 days using the app
March 16, 2021

There is enough guidance to help you set up Facebook marketing and the Facebook stores. Changes are effected almost immediately.

elle dreamwear
Belgium
3 months using the app
Edited September 19, 2024

mala

ZILO
Mexico
9 days using the app