Reviews (9,136)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of setup and the boost in business visibility and engagement these apps provide on social media. They highlight the seamless integration with Shopify, efficient product catalog syncing for shoppable posts, and user-friendly design that facilitates in-feed purchases. While customer support experiences vary, many find it responsive and helpful, especially with syncing issues. The apps are also valued for their sales analytics, helping refine marketing strategies.

February 1, 2021

I used this app everyday to Help me succeed in my everyday business activities and transactions. It’s great.

VACCINATE RACISM
United States
Over 1 year using the app
March 8, 2024

it is very helpful

triple up!
United States
Over 1 year using the app
Meta replied March 15, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 7, 2022

I think I have the same error as other people here, The Pixel profile cannot be selected because after I select it, it displays the same error: You've chosen a data sharing preference, but need to select a pixel to complete setup. I really cannot understand how a billion dollar company like Facebook cannot fix a bug that people complain about it for such a long time. I really don't understand ...

Fullmoon Gift
United Kingdom
Over 1 year using the app
Meta replied November 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

November 23, 2021

TERRIBLE! The FB app asked me to reconnect our store, so I tried that, it didn't work. So I begin the uninstall then re-install. Now I'm getting the same "there's no page at the address" error message. I've tried log out/back in, restart comp, try different browsers and it's all the same error message. What on earth type of app is this?!

Zesty Z
United States
Over 1 year using the app
Meta replied November 24, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. We do notice this issue affecting a couple merchants so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

October 1, 2020

Easy to use!
Love it, it only takes a few clicks and then it connects everything that you need and can't go wrong

The Running Company Adelaide
Australia
Over 1 year using the app
May 26, 2024

Facebook & Instagram has really help me get the word out about my business to the world. And i really appreciate it. Thank you both.

My Store EMCE Design's
United States
8 months using the app
December 2, 2020

just getting started but looks good. Wil give a further review shortly but so far it is very easy to install as is most things with shopify and Facebook

Hackney GT
United Kingdom
Over 1 year using the app
December 3, 2020

It made it really pretty easy to set up and use. I'm looking forward to learning more about it and see how it makes me more money.

Hair Sessions, Inc.
United States
Over 1 year using the app
September 24, 2020

Very convenient and still learning all there is to know about this app. Easy add on to get you where you need to be.

Snugly Savings
United States
Over 1 year using the app
October 23, 2020

This is helping me improve my business in multiple ways that have increased sales, engagement and reach !

Elyon Cannabis
United States
Over 1 year using the app