Reviews (9,763)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the seamless syncing of product catalogs for creating shoppable posts and ads directly on social media, enhancing brand growth and customer engagement. The setup is straightforward, improving the shopping experience and store visibility. The support team is noted for being responsive, especially with product syncing and navigation issues. Many recommend it for its effectiveness in integrating e-commerce with social platforms.

November 12, 2020

Love it; the only thing is to make sure your Instagram is in order. Also to make sure that you verify your domain on Facebook. How to do that is going into your Facebook setting on the business manager account and looking at domains, and it will tell you what to do; please do that first before you download this app.

Landon's gifts
United States
23 days using the app
September 21, 2020

I like that everything is self explanatory and that as I continue to browse around the website, it i find new and amazing things. I look forward to seeing what i can accomplish with Shopify

Taybria Creations
United States
23 days using the app
January 6, 2021

The setup is really easy and user-friendly. The only downside is Facebook does not allow the sale of animal food products

Karoo Ostrich Meat
South Africa
23 days using the app
November 28, 2022

bring back old version this one is so bad that i cant even stup my pixel properly. pls bring back previous vers.

Simpativa
Serbia
10 months using the app
Meta replied November 30, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need.

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron.

Edited September 16, 2020

This app and process an easy and user friendly. I look forward to being able to increase my business

YoUnique Boutiques Shop
United States
23 days using the app
December 30, 2021

It works, but it does not connect to the add manager from Facebook. I Have to run it directly from Facebook.

EMIRAGEM Beauty
United States
Over 1 year using the app
October 23, 2024

Istne cudo , rewolucja

Monsoon
Switzerland
About 2 months using the app
September 5, 2020

c'est un bon service, qui vulgarise bien les processus originaux de facebook pour les débutants. A voir jusqu'ou il est possible de pousser l'app

Prima Care
France
22 days using the app
April 17, 2024

great

DwellWell
United States
22 days using the app
March 12, 2022

I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?

Fleurane.ro
Romania
Over 1 year using the app
Meta replied March 14, 2022

Hey there,

Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further with you.

Ashley l Shopify