Reviews (7,257)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting online visibility and sales through easy integration with Shopify. They highlight features like creating shoppable posts and ads directly on social feeds, straightforward setup, and syncing of product catalogs. The app is also noted for its user-friendly interface, responsive customer service, and tools like product tagging and sales analytics, which help increase brand awareness and sales.

November 16, 2020

This App is so poor only install if a) you are prepared to spend a lot of time attending to it, and b) are a highly experienced operator of Facebook Business Manager: multiple issues on setting up - then when set up is finally accomplished, ongoing random changes appear to the settings requiring further attention. Shopify Support of limited help as unable to access Facebook side of things to marry up. Not worth even one star.

Memento Jewellery
United Kingdom
10 months using the app
Meta replied November 17, 2020

Thank you for leaving a review and sharing your experience. While our app makes it easier to connect your store to Facebook, we are limited in what we can assist with if an error message is being sent by Facebook. In that regard, I'd like to hear more about the issues you are currently facing to ensure you are getting the support you need. I'll be sending you an email shortly to discuss. - Anna, Shopify Support

June 21, 2021

Facebook is a disaster. Unable to verify myself. Their verification process isn't working. Facebook's biz page messed up my Instagram account when I connected the two - couldn't have that special SHOP function on Instagram for my Shopify store without a Facebook page. Unable to connect with anyone for anything at anytime for assistance over there at Facebook. They're threatening to permanently disable the ad account in like 25 more days or something. So what. Go ahead. Who cares. I never had Facebook or Instagram up until a few months ago so very easy for me to kick them both to the curb. No more SHOP on Instagram because Facebook is lame. Poor Instagram. Anymore of this type of behavior, their marriage will be headed straight for a divorce. After reviewing my own ad spend on my various platforms, Facebook is ultimately doing me a favor. By permanently deactivating my ad account, they will have unintentionally saved me a ton of money and future heartache. When they finally deactivate it, I'll be sure to shut everything down and move on never to return again but will 1000% talk about the whole entire experience to EVERYONE. On the flip side, Shopify has been fantastic! Shopify does their best to assist on their end but they're even limited due to Facebook's lack of concern, commitment, or care. I truly believe the brilliant minds at Shopify could build something better and straight up compete. I would love that! That really would be amazing.

Jewelry Secrets
United States
10 months using the app
Meta replied June 24, 2021

Hey there,

Lea here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear of the struggles you are facing with the deactivation of your Facebook Ad Account. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Lea | Shopify

November 11, 2022

I have been restricted multiple times before, whenever I appeal, they give me no particular reason why I got restricted and now it seems my store has been restricted permanently from Facebook. No one is willing to help your store up and running again, very bad service from facebook.

EthioShopping LLC
United States
10 months using the app
Meta replied November 14, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

Edited March 11, 2021

I cannot see test scores but make sure to include them on the Common Subject Tests and AP Exams. If you only took one AP senior year

Ultra Tribe
India
10 months using the app
October 27, 2020

Pues qué puedo decir. Llegar a esta aplicación luego de haber soñado con tener mi tienda tanto en Facebook como en Instagram, además de ayudar a configurar píxeles y ofrecer un canal de marketing más directo, ha sido sencillamente maravilloso. Hasta ahora todo va bien. Actualizaré esta experiencia más adelante.

Sexta Fórmula
Peru
25 days using the app
March 1, 2021

It is one of the most effective sales channels if it is not the MOST as it is generating sales and creating the right exposure to increase demand

•SieLayStyLe•
Egypt
10 months using the app
Edited March 13, 2021

The app is giving us a temporary error on Facebook when trying to setup checkout on Facebook & Instagram. Facebook support tells us that the bank is not supported. We tried Chase, Wells Fargo and BB&T for payments and all are giving the same temporary error since January. Facebook support is useless and we were told by Shopify support to contact Facebook! Here is the error on the last screen: "A temporary problem occurred when trying to complete your request. Please try again later." This is not acceptable.

Trovelle
United States
10 months using the app
Meta replied March 17, 2021

Thanks for taking the time to leave your review. That definitely sounds like a frustrating experience since Facebook was not able to help you with the error message or with adding your banking details. While we have no control over their payment methods/acceptance, I'd still like to ensure we have provided you the resources you need to contact them. I will be in touch shortly via email to connect with you. - Anna, Shopify Support

September 29, 2020

Help me promote my online shop however I have never been able to synchronize my online shop with the facebook shop.

Maco MadeinColombiaCo
United States
Over 1 year using the app
Meta replied September 30, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

January 21, 2021

I use this app to help me effectively get products in front of customers with clear steps to then make a purchase.

Sleepless Jack Design
United States
10 months using the app
September 26, 2020

I enjoyed that it was very clear and that it was very quick to go threw. Please keep doing the same guys great job!!

shadyshadesofficial
Netherlands
10 months using the app