Reviews (8,335)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

Edited November 3, 2020

This app is very useful for tracking progress and how you save time with your website bounce rate as it provides your clients the ability to see your shop and see what you have to offer prior to going in your site and affecting your analytics

HybridSell
United States
2 months using the app
September 24, 2020

i like the app and i would like to recommend it to anyone that may want to integrate it in his or her shopify app

Mcshaca
Ghana
2 months using the app
October 26, 2020

Thank you once more Facebook for all the nice customers...:)
So glad that it worked out in the end and cant really wait for it.

Viking Grossisten
Sweden
2 months using the app
February 16, 2021

Tiene una buena usabilidad y es muy fácil de conectar. Me gusta mucho esta aplicación y está siendo muy útil para mi negocio

Margarita y Sol
Spain
2 months using the app
December 2, 2020

Tout est facial avec cette application, pas besoins d'aller se connecter sur Facebook puis créer les comptes business et copié le pixel, ce qui était compliquer et on se fessait bloquer facilement. maintenant c'est simple c'est comme si le chemin est déjà tracé, on a qu'à suivre. merci :)

Peaul jerri guldi
Réunion
2 months using the app
November 5, 2022

My shop is rejected from Facebook & Instagram. It doesn't say why. I have requested a review and have tried to contact Facebook & Instagram with no luck. If I knew why it was rejected I could fix the problem. Is there anyone that can help?

Pescador Fishing Supply
United States
About 2 years using the app
Meta replied November 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can help fix the problem.

Thank you, Kristin

April 19, 2023

Absolute dog water. All of my products have been approved to sell through the FB and IG sales channel for over a year now. I never had an issue tagging my products before. Recently, when I tag my products, which have been approved and are currently listed as approved, in posts the tag gets removed saying I've violated meta's policies. I've read the policies and I haven't violated anything. I sell skincare products. I submit for review and never hear back. There is no explanation as to which policies I have "violated". I've tried uninstalling the sales channel and reinstalling it, if that doesn't fix the issue then I'm removing Meta/IG shop from by business instagram and just directing people to my website. I'm not going back and forth with customer support or any of that nonsense. It's not a good use of my time. I have a website I'd prefer for people to use anyway so if this reinstallation doesn't work I'm done with this rigamarool.

The Regimen Company
United States
About 2 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

September 8, 2020

Nice and clear instructions. I really like the way you held my hand through the whole process. Seemed like every time I had a question, it got resolved by a simple sentence or two that was on screen immediately. Thanks again for making it such a positive experience so far in my journey to building my own small plant shop business.

PurifyingPlant.com
United States
2 months using the app
Edited October 22, 2021

Are they crazy? The update in November basically lets Facebook take over your store. They have access to everything you do and your customers. Shopify should be more interested in protecting there customers information and best interest than promoting Facebook. I would highly suggest you remove the application or put your settings to conservative. I hope Shopify did not automatically share my customers information with Facebook.

Langefels Equipment Co LLC
United States
About 2 years using the app
Meta replied October 22, 2021

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I can see that you are concerned about data sharing with Facebook. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help.

Jason | Shopify

December 19, 2020

Since switching over from the old facebook shops app to this one, my shop has now been removed and I have no reason why and have been trying for months to see what I am doing wrong. I emailed shopify support and they said it is facebook's fault. No one from facebook to contact though. I was running ads before and now cannot. Big thumbs down from me ... this is our business and random crap like this affects our income. Not happy to say the least.

Surya
Australia
About 2 years using the app
Meta replied December 23, 2020

Thanks for taking the time to share your feedback! I definitely understand how frustrating it is to not be able to connect your Facebook Shop with us after having already done so with our previous app. When it comes to account eligibility, this is something determined directly by Facebook so I would like to get in touch with you to share some resources on getting this resolved and how you can contact Facebook. I've sent out an email to learn more about what happened and provide you with the proper next steps. Looking forward to your reply. - Jamilah, Shopify Support