Reviews (8,247)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

October 15, 2020

I'm using this to help me with my audience targeting to put my store on the map and in front of customers.

Theabundantlife
United States
11 months using the app
Meta replied October 17, 2020

Thank you for sharing your feedback and taking the time to leave a review. I'll be reaching out via email shortly to see if you need any further assistance with setup or creating ads. - Veena, Shopify Support

November 5, 2020

I use this app to help me market my online store and to reach women that enjoy Custom Designs and Body Bath Essentials

Dezirecloset4u
United States
6 months using the app
January 27, 2021

Generated traffic to website, but no sales. Some visits were very strange from Asian and Middle Eastern countries. That was a bit concerning.

RJS Publishing
United States
11 months using the app
Meta replied January 29, 2021

Thanks for taking the time to share your experience! I'd like to ensure you are getting the most out of our app and also learn additional details on what you were seeing for traffic. I will be sending you an email to connect shortly. I look forward to hearing back. - Anna, Shopify Support

December 14, 2020

Quick and easy to add my entire store to Facebook! I'd recommend to any shop holder for a fast way to add your catalog and tag products.

Paul's Jewelers Inc.
United States
15 days using the app
April 9, 2021

it was super easy, didn't need to understand anything just cklick. like it- but now I'm worried about getting tricked

Motor Rag International BIKERS COUNT
United States
6 months using the app
March 16, 2021

frustrated that it's not always easy to keep up with all the changes. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Well Heeled
United States
11 months using the app
Meta replied March 18, 2021

Thanks so much for taking the time to leave your feedback. I know changes can be quite overwhelming so I'd like to connect with you to ensure you are getting the most out of our app. I will send you email soon. I look forward to hearing back. - Anna, Shopify Support

October 6, 2021

shopify is not acknowledging orders from facebook and the shipping labels tracking info is not being sent over to facebook. Shopify staff will not even fix the issue so it is time to find a platform that actually cares about its members business. This is a shameful company!

The Gardening World
United States
6 months using the app
Meta replied October 7, 2021

Hello there,
My name is William a support specialist with Shopify. I understand how important it is for your orders to sync between Facebook and Shopify and I'll look into your account to review the specific situation that is occurring. We're always grateful for feedback and we will use this to constantly improve our app. Please look out for my upcoming email.
William | Shopify Support Specialist

March 29, 2021

This app is very easy to use. I was able to use this app with ease. I'm hoping it attracts customers to my store.

Naddie's Backpack & Jai Clothing
United States
6 months using the app
Edited October 19, 2020

It will be nice if the apps would get more people to your Channel at a low cost for somebody it's not getting any sales. And how come on Facebook apps you cannot put $0 a day down and if you go in and look at anything or make any change you getting charged you should be able to change to $0 a day buttons so you won't get charged for any my little details you might have touched. Have been hit with $23 & $25 several times
It cost-wise is $5 a Day automatically you can bring it down to $1 a day but you cannot go down to $0 a day and if you're not careful it wants to charge you a lot more.

Raskcol1
United States
6 months using the app
Edited July 14, 2022

No me deja conectar mi cuenta publicitaria Shopify Business Manager intento conectarla pero me da error y me dice que lo intente mas tarde.
He añadido método de pago y aun así me sigue dando error.
también me da error en el catalogo de shopify pero es como si en la cuenta de facbook no se ha actualizado con mi tienda de shopify.
Espero que me solucione este problema lo antes posible.
Un saludo Gracias.

CADIFLY
Spain
About 1 year using the app