Reviews (8,273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
The integration was quite simple. Even though I have extensive experience. I feel the set up is so easy that anyone can do it.
easy configuration, all ok! lets see if engagement goes good with this awesome and modern tool, thanks
It was okay. Kind of confusing having not use FB business suite before. I eventually figured it out but it took more than one attempt to wrap my head around it.
Thanks for sharing your feedback! I appreciate you powering through and setting up the app! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
la instalé buscando vender a través de mi cuenta de INSTAGRAM y nunca se pudieron sincronizar los precios. En mi página están los reales, pero si un usuario ingresa desde Instagram éste muestra solo unos pocos productos y con precios super descabellados. Además no encontré el soporte requerido con Instagram ni facebook, META. El soporte se remite a leer tutoriales, ver videos y seguirlos, pero a pesar que lo hice el problema de los precios persiste.
¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Metasoporte].
Sometimes it doesn't save the updates I make on my products.
Please, try to fix this. At least make it faster.
I enjoy Facebook and Instagram Marketing! I am learning marketing is marketing therefore, you must do it consistently. But it's worth it.
Thanks for sharing your feedback! I'm happy to hear you're enjoying the app and utilizing it to it's full potential. Since marketing is a focus of yours, I’ve sent out to an email to you with some marketing guides and tips. I hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Unfortunately it's not working right. If you have more than 1-2 and more sites in FB and using more features. This app make problems and it's not possible to finish the app the right way (like only what you need) and prepare only for one shop. The GDPR regulation it seems to make this app more difficult. The app looks good and the features are in the positive way, but something is not working right... also I have some other problems with my shop in facebook...
Thanks for taking to time to share your experience. It sounds like you have been encountering a few issues while try to set up the app. I'd like to hear more about the errors you are currently facing to ensure you are getting the most out of the app, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support
Found it a bit confusing at first as it kept telling me I wasn’t set up, yet when I went in it everything was there
Thank you for taking the time to share your experience. I can definitely see why it would be confusing to receive a notification regarding set up when it was already completed. I want to ensure you are getting the most out of our app so I will be sending you an email shortly to touch base. Look forward to your reply! - Anna, Shopify Support
app lässt sich nicht öffnen und somit nicht nutzbar
Hallo!
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchten Ihnen gerne bei einer Lösung behilflich sein.
Bitte kontaktieren Sie unser Business Support-Team über diesen Link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram, damit wir kann direkt mit Ihnen Kontakt aufnehmen und sicherstellen, dass Sie das bestmögliche Erlebnis haben.
Danke schön,
Meta-Unterstützung