Reviews (7,399)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

Edited January 25, 2023

Excelente os dois para interação social e para empresa estou começando usar agora não tenho avaliação definida ainda. Logo terei dados para dar essa avaliação.

Achei Aqui Oferta
Brazil
19 days using the app
Meta replied May 4, 2023

Olá!
Obrigado por reservar um tempo para deixar um comentário e compartilhar sua experiência conosco. Agradecemos ouvir nossos clientes!
Obrigado,
[MetaSuporte].

December 11, 2020

It was done with ease. The platform was well articulated for easy understanding of the application to ensue easy setup

Royalicious Soap and Candle Works
United States
19 days using the app
November 2, 2022

Can't be installed, being stuck on connecting business assets - surely a big problem. Please fix this asap

Evershoppen
Denmark
19 days using the app
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

September 28, 2021

Comme beaucoup de personnes, compte marchand refusé sans aucune explication et sans moyen de réexaminer le compte.

Glossy Résine
France
19 days using the app
October 28, 2020

I like how easy it was to set up facebook and instagram shopping. It was quick and easy besides the fact it was difficult to update my Facebook Privacy

xmoonlia
United States
18 days using the app
October 6, 2020

Muito bom gostei bastante desta nova experiências com o novo canal do facebook. confesso que me surpreendeu bastante!

Dasili Shop
Brazil
18 days using the app
September 4, 2020

Horrible. It's been a week and i still can't get by facebook terms to load. Forever thinking on the spinning wheel.

backhouse fragrances
United States
19 days using the app
Meta replied September 5, 2020

Thank you for your feedback! It sounds like you are having trouble with the set up process. This is likely a browser-related issue, but I will send you an email shortly so that we can look into this together. -Emily, Shopify Support

June 28, 2022

The integration wasn't difficult, and I got my first order from FB on Sunday... fulfilled it and shipped it on Monday. Shopify has yet to sync the information to FB that the order has shipped, so FB has yet to actually pay me for it. Shopify says it's FB problem and FB says it's Shopify's problem. And looking back through forums this is a very old problem. So why is this integration still being offered when it is obviously broken? And my problem has been given over to the "market place team" but I can't actually talk to them to see what's going on, and I have one day left before FB cancels the order as not shipped. This is really frustrating.

QuarterAcreOrchids
United States
About 1 month using the app
Meta replied June 29, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

October 11, 2020

great for now ......................................................................................

ShopPlusChoice
Uganda
18 days using the app
January 11, 2021

funciona bastante bien, facil y rapido lo recomiendo, tambien facilira la conexion de tus redes sociales

captains&mermaids
Chile
1 day using the app