Reviews (8,273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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I used this app, and it was able to help me get from point A to point B very quickly, it was fast and easy.
handy app although it becomes frustrating when FB filters out products due to trigger words that they don't allow through their political correctness. this is a frustration
Hi there!
Charlotte here with Shopify Support. Thank you for taking your time to leave us a review. Although we at Shopify have no control over how Facebook filters products and product content based on their guidelines, I would be happy to reach out to you via email to help guide you in the right direction, and answer any questions you may have. I want to ensure you can make the most out of our app.
I look forward to chatting with you soon!
Charlotte | Shopify Support
Blocked brand new website from advertising on Instagram and Facebook without reason saying that the website was spam. The website is in compliance with community guidelines. Reached out without any response. Holding up progress. Will not be using. A huge hassle. Better bet is to use social proof to grow social media and use a different platform to drive traffic to website.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify
I wouldn't use FB as I was setting it up and 3 months later FB reject my shop due to a policy violation. Now I sell handmade silver jewellery so I don't know what policy I violated as the Customer service with FB is appalling ie no email or phone number to contact and you only have three try's to dispute before they lock your whole account so I would stay away from using them.
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
This app was very easy to set up and was super streamlined. Facebook's products are always superb and phenomenal to use!
Working perfectly! Para todos aquellos buscando un integración eficiente, esta APP lo tiene todo, intuitiva, facil y rápida, recomendada al 100%
Once I was able to get in to Facebook, the steps were reasonably easy to follow and the legal jargon was understandable for the most part.
Very easy to complete the steps to install the App so far. Let's see how it will function so in the meantime it has 5 stars.
Just started using the new interface, will update after more user experience and setting up commerce channel.
So far so good. New to this. I will know soon enough whether or not it is working for me. But looking forward to finding out.