Reviews (9,266)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

Edited January 19, 2021

Much easier setup than previous attempts. i would now try to see how easy to it is to connect to instagram.

POSITIVE INSPIRATIONAL
Australia
10 months using the app
October 22, 2020

The sync is convenient than before. It usually required you to constantly switch the web tabs for info, but now you don't have to.

WirelessRetroGames
Taiwan
25 days using the app
October 16, 2020

This is a very helpful app by Facebook for Shopify users. It helps you connect your Facebook account to your Shopify store and generate more awareness and sell accordingly.

True Deals 11
India
Over 1 year using the app
Meta replied October 17, 2020

Thank you for leaving a review and sharing your feedback. I'd like to learn more about your experience and see if you need any further help with setup -so will be sending you ...

November 11, 2022

I have been restricted multiple times before, whenever I appeal, they give me no particular reason why I got restricted and now it seems my store has been restricted permanently from Facebook. No one is willing to help your store up and running again, very bad service from facebook.

EthioShopping LLC
United States
10 months using the app
Meta replied November 14, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide ...

Edited February 12, 2021

will give it a try thanks for the opportunity and i hope it works. Staying connected with facebook and shopify has been a challenge

BC Wine Studio
Canada
10 months using the app
February 12, 2021

legal muito bom esse tipo de app que precisamos pro mundo evoluir e assim fazer a humanidade crescer

Ultra Produtos
Brazil
24 days using the app
Edited March 13, 2021

The app is giving us a temporary error on Facebook when trying to setup checkout on Facebook & Instagram. Facebook support tells us that the bank is not supported. We tried Chase, Wells Fargo and BB&T for payments and all are giving the same temporary error since January. Facebook support is useless and we were told by Shopify support to contact Facebook! Here is the error on the last screen: "A ...

Trovelle
United States
10 months using the app
Meta replied March 17, 2021

Thanks for taking the time to leave your review. That definitely sounds like a frustrating experience since Facebook was not able to help you with the error message or with ...

January 27, 2021

Okay, it took a long time, but it finally works, hopefully. Facebook is a great tool to automate the campagne

krayestore
Netherlands
10 months using the app
November 19, 2020

I used this app to set up my Facebook sales channel on Shopify. It made everything simple and quick.

Saphirie
Lithuania
24 days using the app
December 6, 2022

this app ruins the business and wast our time and energy. We can not link and sell on Instagram. It works with Facebook only. It says our shop meets all requirments. there are 3 bugs. 1. Verify your domain
We need to verify that you own the domain that you entered in your account. We'll walk you through the steps needed for verification, or you can submit a different domain for review
Appeal ...

Global Ichiba
Japan
10 months using the app
Meta replied December 6, 2022

[December 7 Update]

Hi there!

Thank you for your patience as we investigated your issue. From my understanding, we have now successfully unblocked you, so you should be all ...