Reviews (8,284)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

December 19, 2022

I wouldn't use FB as I was setting it up and 3 months later FB reject my shop due to a policy violation. Now I sell handmade silver jewellery so I don't know what policy I violated as the Customer service with FB is appalling ie no email or phone number to contact and you only have three try's to dispute before they lock your whole account so I would stay away from using them.

Earth and Silver
United Kingdom
4 months using the app
Meta replied December 19, 2022

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,
Aaron

December 17, 2020

This app was very easy to set up and was super streamlined. Facebook's products are always superb and phenomenal to use!

Zōk Relief
United States
9 days using the app
November 2, 2020

Working perfectly! Para todos aquellos buscando un integración eficiente, esta APP lo tiene todo, intuitiva, facil y rápida, recomendada al 100%

Sintetizadores Mexico
Mexico
9 days using the app
December 19, 2020

Once I was able to get in to Facebook, the steps were reasonably easy to follow and the legal jargon was understandable for the most part.

BizziMom
United States
4 months using the app
October 7, 2020

Very easy to complete the steps to install the App so far. Let's see how it will function so in the meantime it has 5 stars.

Vuelvo al Sur
Chile
9 days using the app
March 23, 2021

Just started using the new interface, will update after more user experience and setting up commerce channel.

myHomeBody
Taiwan
4 months using the app
September 14, 2020

So far so good. New to this. I will know soon enough whether or not it is working for me. But looking forward to finding out.

Island Girl Arts
Canada
4 months using the app
Edited November 25, 2020

I use this app to help me sell though my shopify store, its great! TN.Street Bulliez I have hottest

TN.STREET Bulliez
United States
4 months using the app
January 30, 2021

It was a bit confusing at the start as there were some issues with the business manager account. Took some time to figure it out but with time it did happen finally

sugarmamaindia
India
6 months using the app
Meta replied February 2, 2021

Thanks for taking the time to share your experience and happy to hear the issues you were encountering with your Facebook business manager was resolved. I'd like to ensure you are getting the most out of our app and will be sending you an email shortly to touch base. Look forward to hearing back. - Anna, Shopify Support

October 27, 2020

It was very easy to connect my already existing account. This is my first time digging this deep into social media

Juci's Gift Shop
United States
9 days using the app