Reviews (8,390)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

April 3, 2021

This app like many of the other apps on shopify simply does not work. Shopify blames FB and FB blames shopify and the end customer ends up with nothing.

Blue Craft Coffee Roasters
United States
About 1 hour using the app
September 21, 2020

super easy! All I had to do was press a couple of buttons and enter my login and we were set up! easy peasy

House of Paws Rossland
Canada
6 minutes using the app
November 2, 2020

Very easy setup. Helpful guidance. Highly recommend for anyone that is looking to incorporate IG and FB sales in their SHPF website.

Deni Minar Slovensko
Slovakia
5 minutes using the app
November 24, 2020

I have just downloaded this app to help try & build my sales channel, this way i can connect instagram with my shop to help make my business more professional looking!

Little Rascals Kidswear
United Kingdom
5 minutes using the app
July 27, 2022

i am trying to add Meta pixel and it is not showing me option to create a pixel in the facebook channel also its not reachable through preferences.

heirville
United States
About 1 hour using the app
Meta replied July 28, 2022

Hi there!

Ashley here with Shopify! Thank you for taking the time to let us know about your experience with the app. I completely understand how frustrating this situation is. I will be reaching out to you by email shortly so we can work together to resolve this.

I look forward to chatting with you!

Ashley | Shopify Support

November 11, 2020

So far this was a super simple set up. I'm looking forward to seeing how it helps grow my business!1

Kate Sydney Jewelry
United States
5 minutes using the app
September 24, 2021

I need to reinstalla the app but is not posible. This es the message:
"This page can't be loaded right now
A technical problem prevented this page from loading. Reload this page, visit another page in Facebook Ads, or try again later" Please, help me!

PKT Evolution
Mexico
About 1 hour using the app
Meta replied September 24, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected technical issues you are facing with the Facebook Channel. I do want to make sure that you get the support that you need so I'm going to look into this and follow up with you in an email to open up lines of communication.

Adil | Shopify

September 23, 2020

Very easy to setup and it will be very resourceful along the way for my business. Hopefully the ads will drawn in customers.

High Society Scents
United States
4 minutes using the app
November 2, 2020

Super simple! Never done this before and I made it through it without any trouble at all. Thanks for a great user experience.

Transform With Collagen
United States
4 minutes using the app
September 20, 2020

I used this app to connect with Shopify. This has helped us to leverage on social media as an application to promote our brand.

erda.co.nz
New Zealand
About 1 hour using the app
Meta replied September 21, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support