Reviews (8,390)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

January 13, 2021

very nice but i not gonna write 100 words very nice but i not gonna write 100 words very nice but i not gonna write 100 words

Crust Bikes
United States
4 minutes using the app
November 17, 2020

I navigated the process, it seems overly complex between on parties. The help menus from shopify did NOT match the steps on FB and vice verse.

Parma Antique Mall
United States
44 minutes using the app
March 4, 2021

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TosinShop
Brazil
About 1 hour using the app
Meta replied March 8, 2021

Thank you for taking the time to leave a review. Merchant feedback is extremely helpful to us and I'd like to ensure you are getting the most out of our app. I will be reaching out via email to ask for more details. Look forward to hearing more of your thoughts soon. - Anna, Shopify Support

November 5, 2021

Should have taken notice of the reviews. Went through the whole set up, after setting up a whole new FB account and Business account, seemed to go round in circles for an hour and then get told “Your advertising access is restricted” for a mystery reason. I’d like those few hours of my life back please!

Marlie Cards
United Kingdom
42 minutes using the app
Meta replied November 9, 2021

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you were facing after setting up the Facebook Channel. The “Your advertising access is restricted” is typically account related, I will be sending you an email to touch base. We're always grateful for feedback and we will use this to constantly improve our app. Please look out for my upcoming email.

Jason | Shopify

November 21, 2020

I was going to replace the legacy interface to my Facebook shop but this created a new page, I have many existing followers but it would not connect to that page, If you start from scratch it would not be a problem. I also do not like that it appears to require sharing customer contact information, there should be a separate opt-in for customers, I don't want them bombarded by facebook.

Half Moon Stitchery
United States
About 1 hour using the app
Meta replied November 23, 2020

Thank you for sharing your feedback! I'd like to hear more about the issues you were experiencing while trying to connect your Facebook page. I'd also like the opportunity to discuss the required permissions the app needs in order to function. I will be in touch via email soon. - Anna, Shopify Support

November 29, 2020

Very easy to connect to Facebook from Shopify. They did a good job here with the onboarding. Worth checking out.

No Soup Sales
United States
3 minutes using the app
October 16, 2020

very easy to use and very fast to connect looking forward to using the app to increase engagement and sales

Urma Sports
Ireland
3 minutes using the app
October 30, 2020

Super easy and intuitive to set up. This app walks you through the process and makes it so you don't need any real programing experience at all.

Vodella.com
United States
3 minutes using the app
September 13, 2020

I used this app to help me with advertise my business. It really helps make it easy for people to find my online store!

Hellodillo
United States
3 minutes using the app
September 24, 2020

SO far, so good. I love selling new product and Facebook is the place to be. Integration was quick and painless.

Guard Well Farm
United States
3 minutes using the app