Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, customization options, and seamless Shopify integration. They value the ability to create tailored contact forms and the insightful data management and analytics features. The app's standout feature is its exceptional customer service, with a support team known for prompt and effective issue resolution. Merchants also appreciate the app's reliability, performance, and additional features like automatic customer registration and a calendar for date blocking, even on the free plan.

March 21, 2024

Does exactly what you need. Simple to create forms and to integrate them into your theme. It has a lot form options to chosse from. The support is top notch as well - quick and uncomplicated getting the job done. Thanks! Highly recommended!

SPIRIT - beauty excellence
Germany
Over 3 years using the app
March 20, 2024

What a wonderful app! Has been working perfectly for a while now and when something went wrong, I contacted them and Emma and her customer service team handled it promptly. Well done!

Ross Metals
United States
Almost 3 years using the app
April 26, 2024

As a premium customer for the past four years, I believe I am well acquainted with the quality of service offered by "Powerful Contact Form Builder." However, recent events have left me utterly disillusioned.

Despite our long-standing commitment to this platform, the support team's incompetence knows no bounds. It's clear they have no clue how to address even the most basic of issues.

For the past several days, our customers have been unable to upload images through the form, disrupting our workflow and causing significant inconvenience. This is completely unacceptable.

Given our extensive history with this service, we know exactly what we're dealing with. It's disheartening to see a once-reliable platform deteriorate to such an extent.

In conclusion, as a long-term premium customer, I expected far better from "Powerful Contact Form Builder." This experience has been nothing short of disappointing, and I urge others to reconsider before investing their time and money in this service.

ichbingelb.com
Germany
Over 3 years using the app
March 12, 2024

It has been over a year since we started using Powerful Contact Builder, and I must admit that it has all the necessary features and is easy to manage. Most importantly, whenever we faced any problem, we were able to solve it quickly with the help of the support team. Especially Emma! She has a lot of patience to listen carefully and answer all the questions.

REPART
China
About 1 year using the app
April 8, 2024

Support was quick, friendly, and efficient. Followed up a few days later to make sure my issue was resolved (issue was with my email provider, not them).

Headsets.com
United States
Over 2 years using the app
March 3, 2024

From builder integrates really easy on our product pages and makes responding to enquiries a breeze.
Had an issue and support helped fix in under 10 mins! Thanks for the great work Emma, much appreciated!

Lattanzios
Australia
Almost 3 years using the app
April 16, 2024

Customer service with this app is great. I had an issue with the form submissions reaching our email so I contacted their support team. Within the hour Emma was able to have my issue resolved. I wasn't able to stay on the chat for the whole time so Emma had the issue fixed and sent me a follow up email confirming everything was working. Thank you Emma and team!

Casamana Co
United States
6 months using the app
March 20, 2024

Had an issue with the app defaulting but Emma and her team was able to have this fixed within the hour.

Easy to use and set up especially for something you want to run in the background automatically.

Adrift Clothing Wholesale
Australia
11 months using the app
April 29, 2024

Great customer service. Especially with Emma she's superb as always within a few minutes my issue was solved and everything worked perfectly!

Artisanau (AU)
Australia
9 months using the app
April 28, 2024

BEWARE!!!! I've had this app for a year and it's worked fine but for some reason it has not been working right for the last month. I've had customers reach out to me directly saying they tried to contact me through the form and it didn't seem right. After testing it for myself, it is sending a confirmation email from a TOTALLY different email address that is not mine and NOT my shop. I have missed out on a month of inquires from my customers and this is pretty devastating to my business. BEWARE OF THIS APP!!!! I tried contacting customer support and didn't get a timely response or solution. I have no trust or faith left for this app and will be finding another one.

Pixels and Wood
United States
11 months using the app