Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface, quick setup, and seamless Shopify integration. They value the wide variety of unique, high-quality products and competitive pricing for better profit margins. The free version, easy design guides, and simple installation process are also praised. Merchants commend the responsive customer service and the app's performance during high-demand periods, along with its shipping times.

January 30, 2023

Excellent app. Great product list and sound customer service. Can't ask for much more. Certainly recommend Gooten to all businesses and entrepreneurs!

ruthless
United States
About 2 months using the app
Gooten replied February 13, 2023

Hi there and thank you so much for leaving us a review! We are so happy to hear you would recommend us! As always, we value getting feedback to learn of ways we are able to improve so thank you for taking the time to provide us with this. We are happy to hear you are having a positive experience with our support team and enjoying the product catalog. We look forward to working with you more!

Edited August 26, 2020

I used to love Gooten, but there's a big problem with them changing their items without proper notice to sellers. The first time I ran into this was with their bandanas. They started out as great quality, with a slight sheen and a soft knit, but then they changed to a terrible tight, shiny, stiff knit and the edges were never right. I let that slide because they refunded me and I appreciated their other products.. However, two weeks ago I reached out to see why two of my customers' orders hadn't gone through. Customer service said they'd look into it, but I haven't heard anything since, even after sending a follow up email. Today I decided to manually place their orders, come to find out the product they ordered had been changed completely, in shape and material, and the original I had on my website was no longer available. The original product was perfect, and this new one looks terrible on their website. It seems they're cutting costs and quality is being decreased, but of course the prices are the same. Very disappointed. I can't continue to use Gooten knowing that my products can be changed randomly without any proper notice to me and that my customers could receive terrible products that are different than what I first received when I wanted to make sure of their quality before selling them.

Hampton Ivy
United States
Over 2 years using the app
Gooten replied June 19, 2020

Hi, thank you for your review! We appreciate your feedback and kind words. We are always looking to improve so I will be sure to pass along your comments to our team. Thank you!

January 30, 2018

Mockups are hard to use, so I gave up on using this one.

Maybe I might give it another try if they come up with a more seamless way of generating mockups.

Wig Addiction
United States
Over 3 years using the app
August 13, 2020

Solid 4 stars because the products of fine quality and I find they have some of the best prices for apparel. My profit margin is increased by selling mugs, shirts, and house goods through them, but the order takes a while to be processed and shipped. I do like there customer service though. I felt like their team communicated with me in a timely matter and that is important when I feel like I am doing it on my own.

Okaysionally Selling
United States
Over 1 year using the app
Gooten replied August 20, 2020

Thank you so much for your review! We are glad to hear that you have had a positive experience with Gooten. We are always striving to better serve our partners!

April 29, 2016

Not sure about them. Their mockup generator is terrible. The photos are blurry or too small of an image for anyone to even see. I asked them to fix the issue but I have not heard back from them.

Starchild Works
United States
About 3 years using the app
December 3, 2020

Excellent service, big inventory and nice product! i would love work with you!
I think is the most complete POD service!

Brazly
Italy
About 2 months using the app
Gooten replied December 15, 2020

Hi there! Thank you so much for writing us a review! We love to hear your experience has been positive and are so happy you enjoy our products. Thank you for being a Gooten partner!

Edited May 6, 2020

I was extremely please with the length of time from order to shipped considering the staff shortages most companies are dealing with. My products were perfect and I will be switching the products I can to Gooten.

My T-Shirt People
United States
Over 1 year using the app
Gooten replied June 19, 2020

Hi, thank you for your review! We appreciate your feedback and are happy to hear that you are enjoying working with Gooten.

November 23, 2020

They carry some stuff other POD providers dont, but they will substitute a product for something similar if they are out of stock for that particular product. This is unacceptable for my business, as it depends on quality clothing from specific brands and models. Production time and shipping are good though.

Chumblez
United States
Over 1 year using the app
Gooten replied December 14, 2020

Hi! Thank you for leaving us a review. We understand your concerns about the replacement items but want you to know that we replace out of stock items with products that are of equal or better quality only! You can read more on our site under "Apparel Substitution Policy". We hope this helps. Thank you for being a Gooten partner!

December 10, 2020

I am looking for an app that will do puzzles. Unfortunately, your puzzles say they only ship to US. I contacted Gooten and your staff member, Evelin found out that you do ship to Canada for $9.84. However this feature to ship to Canada is not available from your Product page. I have decided not to use Gooten because I Iive in Canada and I want to be able to ship puzzles in Canada.

Atelier 468
Canada
About 3 years using the app
Gooten replied December 14, 2020

Thank you so much for leaving us a review, we always like to hear feedback so we know where we can improve. We understand your frustrations. We generate these prices as low as we can that makes sense. We are sorry to hear you won't be going with Gooten but we understand your needs would not be met with us. We apologize and hope you come back in the future!

November 14, 2019

I am giving Gooten 3 stars because the app is pretty easy to use but I have had customer complaints about the print quality. I have to say that when I started doing print on demand a few years ago I used them more often but after last years holiday season I stopped using them as much as that is when I started getting customer complaints with quality.

Purposely Designed
United States
About 3 years using the app