Gooten: Print on Demand , 485 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface, wide range of high-quality products, and competitive pricing. It's praised for its seamless integration with Shopify and diverse customization options. Many highlight the responsive customer service and fast shipping times. Unique features such as customized neck labels for sweatshirts and hoodies are also noted. The app is described as easy to install and integrates well with Shopify.
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great products and amazing customer service. Unfortunatly I was not able to use them because my focus is on metal prints and they are not yet available vis shopify.
Hi there and thank you so much for leaving us a review! We are so happy to hear you enjoy our product and customer service! We always value getting feedback to learn of ways we are able to improve so thank you for taking the time to provide us with this.
They have been awesome to work with so far! We are very excited to grow our business with them as partners.
Thank you for the review! We love to hear that our team is pleasant to work with and assists your excellence in your shop. Thank you for scaling with Gooten!
I use this app to drop ship custom home decor for my customers. I am experiencing some frustration with the status information regarding my customers orders. I am unable to contact gooten over the phone, instead only an email is available which says that it can take 24-48 hours to get a reply back. These are Mother’s Day gifts and my customers paid for expedited shipping 8 days ago. The products have said in production for 7 days and I would like to know when these will be shipped out to my customers. The website avg production time says 3-4 and like I said, it’s been 7! I am not happy at the moment and would have appreciated an email or phone call or something from gooten explaining the delay, however, it says on my orders page that these products are on schedule but obviously they are not.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating.
For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal.
If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten
We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
So far, Gooten's customer service is incredibly satisfying. Responses were made a day top after you email them a question. I am new to online business and the whole dropshipping concept, but with Gooten, everything is made easy, including the whole publication process of your first product. Starting from their preference settings to their UI, everything is designed with convenience in mind.
However, I have not reached the ordering stage, I am still uncertain about the finishing product including the printing quality. Yet, with all the positive experience so far, I am looking forward to posting another positive review.
TERRIBLE. I had to delay the launch of my store by a month because of their lack of customer service and the quality of the few samples I received. Luckily I found out before I officially launched, but it was a pain to move all of my products over to a new POD service and I lost out on my free Etsy listings I'd linked to Gooten.
Customer service never replies (though they say you'll hear back in 72 hours). I submitted three tickets and only heard back from one weeks later and it was a generic, non-answer reply. Products were lost in transit or took way longer than stated production time (I understand the delays due to the pandemic, but this was beyond that). Of the few items I did receive the quality was sorely lacking..the graphics were not printed where they were placed on the shirt and graphics were smudged. It's a shame because they have a great range of products, but the issues you'll run into are not worth it.
Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. Since we have hired many new staff members to keep up with the demand, customer support times are currently back to normal. Please reach out to us if you would like more information or if we can further assist you. We would love to make this right and earn back your trust. Thank you.
Product catalog is big but need more moqups and style. very easy to use and has good shipping rates and customer service.
Hey there! Thank you for leaving us a review. We always value our partners input! It makes us so happy to hear of your positive experience with us. Thank you for being a Gooten partner!
This app is easy to install and worked instantly. I was able to source many items from Gooten that I couldn't get anywhere else. I found the app easy to navigate and the design process was simple to navigate with nice mock-ups also.
Hey there! Thank you so much for leaving us a review. We are thrilled to have you on board with us. We are so happy to hear working with us has brought ease to your design process. We look forward to working with you more!
This app shows promise and I would like to see it grow to provide a larger selection of products and some more features to the app it's self. Good luck Gooten
Thank you for taking the time to leave a review. We are always adding new and fun product additions to our catalog-- so stay tuned! Thanks for being a Gooten partner!
Love it! It is a little over priced but its ok because the service is great! Shipping times are fantastic, the printing is high quality, and the customer support is chill!
Thank you so much for leaving us a review and for the feedback! We love to see that you are enjoying working with us and that you appreciate our customer support team as much as we do. We look forward to working with you more.
I am now to Gooten, but I am quickly becoming a huge fan! They are fast, responsive and have a great selection.
Hey there, we're so glad to hear that you are enjoying your experience so far! Thanks for being a Gooten partner, we look forward to continuing to work with you and provide you with a great selection of products.