Reviews (515)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its easy integration with Shopify, offering a broad range of high-quality products like throw pillows, mugs, and apparel. They highlight the user-friendly platform, fast shipping, and excellent print quality. Additionally, responsive customer service and valuable educational resources are noted for enhancing business growth and expanding product offerings efficiently.
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I enjoy using Gooten. Excellent products. Great customer service. I am happy with this Product on Demand.
Hi, thanks so much for taking the time to leave us a review! We're thrilled to hear that you've been enjoying your experience with us. Our support team is great and we're glad to hear you think so too! We look forward to continue working with you.
I have been using it for three weeks and ordered multiple products for my customers, and I am very disappointed.
1- I have emailed multiple times regarding general questions but have not heard back
2- I receive a lot of marketing emails.
3- It has been TEN days, and the products are still in production.
Simply the has terrible customer services, and products take too long. I would not recommend it for any print on demand store owner.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating.
For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. These disruptions, in turn, have overwhelmed our customer support team. While our team is working hard to respond to every request, our response times are longer than usual, and for this, we apologize.
If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. Additionally, if you no longer wish to receive emails from us, we are happy to take you off our newsletter list. Please email us at hello@gooten.com, letting us know that you'd like to opt-out of emails.
We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
I used this app 1 month ago in order to create my own pillow for my Brand. Price is expensive vs other similar shop but the product has a good quality. My advice is to improve the photo to upload in our e-commerce.
I am just getting started with a print on demand company and Gooten has made it very simple to get started. It very user friendly. They provide great rates and still good quality.
Gooten has great quality products and awesome customer service if you can't find the answer that you need in their support center. I especially like how I can upload a variety of artwork for the same product with such simplicity. For example, sometimes, a white hoodie will need slightly different font colors from a black hoodie.
Gooten made it so easy to upload the slightly different artwork. Iam a new customer but I am looking forward to working with them.
Hi there! Thank you so much for leaving us a review! We are so happy to hear you would recommend us! As always, we value getting feedback to learn of ways we are able to improve so thank you for taking the time to provide us with this!
I really, really wanted to love gooten, but so far its been a meh experience. The customer service is responsive and as good as you can expect, but the quality and general experience has been far from amazing. Twice now a product has been on backorder, which is fine... but they didn't notify me the first time. I had to email almost 10 days after the order was placed after seeing no movement. Now, the second time 7 days after the order was placed.
LOOK AT ALL THE 1 STAR REVIEWS THEY HAVE AND DON'T WASTE YOUR TIME! They don't even bother to respond to these reviews. horrible. cute products. But there is ZERO customer support. The website is so difficult to work. DOES NOT integrate with Shopify at all. I could sell these products like crazy but I can't get it to work with my shopify store and I can't get anyone at Gooten to even try to help me. I have wasted so much time trying to get this vendor to work. Going to delete Gooten if someone doesn't help ASAP. not even worth 1 Star.
Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. In the recent months we have seen a huge increase in orders, and thus a huge increase in customer support tickets due to COVID. We admit that we were not prepared for this, nor did we ever expect such an increase in business. However, as stated, we have since hired many new staff members to keep up with the demand, and customer support times are currently back to normal. Please reach out to us if you would like more information and to let us know how we can further assist. We would love to make this right and earn back your trust. Thank you.
It was promising with all the catalogue options since other printing apps don't have a large selection like Gooten.
PROS:
1. Shipping is prompt.
CONS:
1. The baby bib was really poor quality
2. 3 prints came with creases so if it was sent directly to my customer, I would've had a major complaint coming my way. Not sure I can trust for future usage.
3. The app is hard to maneuver. You have to select all the item descriptions before you can see if the image works with the t-shirt. You also can't see what each t-shirt looks like with the right color options on the product catalogue.
Have not have any problems with orders or products. Could use more options but great shirts. Pricing is good
Product selection is GREAT, prices are pretty standard (although some products are too high to ever realistically sell for a reasonable profit), but my big gripe is that adding products is a HUGE pain. You need to make custom-sized images for each variant of, say, a piece of wall art, ahead of time and have it cropped perfectly. Their cropping system doesn't really work (you can't resize the image to make it smaller, only move it around or zoom in to make it larger) and it seems to zoom in on the image a little bit by default without letting you zoom back out for some unknown reason. On top of that, searching for SKUs to upload is also a pain and you can't choose a collection while uploading.
Overall, I think the potential is here but it's just not executed well enough yet. Maybe once they overhaul their system for adding products I'll give it another shot!