Loyalty program, Reviews +3 , 1,868 reviews

Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
January 24, 2023

I checked every other app on the shopify app store and i keep on coming back to to growwave. I am super happy that i picked this app, it is working flawlessly. I just want to say the account manager Gera have been so wonderful. she has a lot of patience and very prompt on all my quiries. One of the best support staff I have met and I could not be more happier. She is always there when you need her

Time spent using app: About 1 month
Growave replied January 26, 2023

Hi Prettyclick Admin,

It was wonderful assisting you. Super glad I was able to help. 🤗
Thank you so much for taking the time to leave us a review. We're delighted to know that Growave makes a big difference to you! These are the experiences that keep us so motivated to continue doing what we’re doing.

Happy Growaving! 💜

January 22, 2023

The application is very good and easy to set up! The support is very responsive and we thank them for all their help!

Time spent using app: 1 day
Growave replied January 23, 2023

Dear Jamila and hadijewelry team ❣️!

Thanks a lot for your 5-star review! We sincerely appreciate your feedback 💛.

And we’re so happy to have you as a customer. You’re welcome to come again anytime 🥰.

January 16, 2023

Highly recommend app!! I have it over 2 years and helped me a lot to ingress my sales and my cart value. the customer service is amazing and super fast. they helped me on day Sunday, with a code in my site and i'm very grateful for this. Thank you people you are fantastic !!!!

3rd Floor
Time spent using app: Over 2 years
Growave replied January 16, 2023

Hey, Eleni and the team at the 3rd Floor! 🤗

I highly appreciate your kind words 🥰. You motivate us🤞
Our merchants deserve the service from our side 24/7 hours and we do our best to provide a great experience with our app. Stay with us and we will make everything for you. 😊

Happy Growaving! ✨

January 13, 2023

So far I am very pleased with this app.

I'm still in the trial period but it was easy to set up and integrate, and in the few instances I had issues it was incredibly simple to get assistance.

Customer support is prompt and helpful, and willing to make individual changes to suit the customer.

So far I'm fairly sure I'll be continuing past the trial period.

Thunderhead Studio
United States
Time spent using app: 1 day
Growave replied January 16, 2023

Hi, the team at Thunderhead Studio,

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you 💖.

Happy Growaving✨!

January 12, 2023

Very good app with excellent customer service. Highly recommended and I'm sure it will be of great help to our store. Thanks!

Time spent using app: 8 days
Growave replied January 13, 2023

Hi KUORI team,

Thank you so much for your kind words! We are so happy to hear that you are satisfied with our app. We will continue to try to do everything for our customers 💖.

Happy Growaving 😊

January 12, 2023

Outstanding support was offered to me. When I saw the app I instantly wanted it because it provided all the features I was looking for in one seamless app. The installation was a little tricky for me so Growave stepped in and helped customize it to my liking. Kani, Almaz, and Aidana were incredible. With all its great features, I know it's going to play a major role in growing my business.

Diva Ink
United States
Time spent using app: 5 days
Growave replied January 13, 2023

Hey, Team at Diva Ink 🤗!

Thank you so much for your positive feedback! We're thrilled to hear you enjoyed our app and service. We find it to be a favorite among many of our customers.

When we hear such warm words from happy customers like you, we spread positivity around 🥰. Hope to serve you again soon ❤️.

January 11, 2023

I love their friendly and helpful support team. I was having a problem with the Reward system, when I contacted them, they were on it immediately and helped me out. Would recommend this

ND Nails Supply
United States
Time spent using app: Over 2 years
Growave replied January 11, 2023

Dear ND Nails Supply team,

Thank you so much for taking the time to share your kind words ✨.
At Growave, we appreciate your time and always strive to provide fast and efficient service.
We put the satisfaction of our customers a top priority, and we are glad you have noticed it.💖

Please don't hesitate to reach us anytime, we are always here to help you!🤩

Edited March 7, 2023

(Update on March 2023) Since my review below, the team did a brilliant job recovering. I had numerous feedback emails on my initial communication on where it falls short and actually, the development team came up with improvements. With the added feature of a dedicated page to communicate how-to earn & spend mechanism, it became so easy to communicate loyalty programs to my customers. Still, room to improve but it's a feature-rich app with the best value. Thank you Alice and the team.

(January 2023) Summary: (seemingly) solid products technically + thoughtful pricing scheme + mediocre setting experience

Still in the process of setting it up: which could have been done in a few days if supported properly, now extended over 10 days. Here is why i took 3 stars off.

1. For first-time loyalty program users, the tutorial videos are pretty useless. The video only covers, for example, "if you want to have a separate page on reward, pls put your custom domain here in this box and save". Then you come up with 10 different questions.
-> Why do i need to make a separate page on rewards (to promote your loyalty program in an attractive neat manner, easier for customers to understand the whole overview and hence increase the participation rate)
-> how to create a custom domain?
-> where to create a custom domain (on Shopify? GoDaddy?) and on and on. You are on your own to find the answer to technical & fundamental questions (e.g. how to design a loyalty program, what's the best practice, what's the common mistakes, how to communicate this to your customers when launching, how to name your program and different tiers). I had to spend weeks reading everything from Smile.io's blogs and videos to learn all these.

2. Important disclaimer is not made upfront or communicated where should be (the setting panel of each component, not at the knowledge article). For example "multiplier" in a tier is affecting all points given in that tier (review, birthday points, referral... etc, while common sense says the points from the purchase). This is not explained explicitly so i had to design my loyalty program multiple times.

3. I don't know whether this is a January issue while people are on leave or permanent. but the long queue on the support is frustrating. and people are working in tick-box mode and you get different people giving you the very first answers you got from your first interaction (that very link from the knowledge page. which is not even thorough). So conversation going in circles and the to-do list is getting longer. You don't get precise answers for your "precise question" but they keep on sharing that how-to article (which i read about 10 times before contacting them) and move on.

4. Had 7-8 service agents who didn't know about their product features precisely and to detail. They all told me there is no option to give "points" for referrals to my customers (so my customers can accumulate their points in a more meaningful way). Spent another week shopping for a different app that can do this at a reasonable cost. Once I started to set it up, yes you can. Who is responsible for the lost time?

I know I'm judging the book by its cover now because i haven't launched my program yet and gathered feedback from my customers. will update again. So far, very frustrating experience as the product is too good to ditch but the set-up process is just dragging.

Umami Food Studio
South Africa
Time spent using app: 2 months
Growave replied February 9, 2023

Hey, Rany and the team at Umami Food Studio. 😍

Thank you for your valuable feedback. Clearly, this was not your experience, and we apologize. 😌
We took all the points into our account and doing every day our best to improve our app and UX/UI design. 🙌

We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.👌

Please feel free to reach us anytime, we are open to advice and trying to meet your expectation with our app.

Happy Growaving! ✨

January 10, 2023

We've had Growave running for a while now but only just got around to really deepdiving into it and marketing to our customers. I had to prove all the functionality before I sent emails and got myself into a pickle.
So after playing with it I had a few questions on how it ran properly and the support person was very patient with my investigation and we were able to answer all the questions I had.
There's definitely some functionality which would make the platform better but you need to understand what each version you're paying for offers.
So far so good!

Tonight We Dine
United States
Time spent using app: 8 months
Growave replied January 10, 2023

Hi, Tonight We Dine team,

Thank you a lot for the high rate of our team as well as our app, it is highly appreciated by us!🙏
We do our best to make the experience with Growave easy, and our customer support and developers team are always ready to support you with any requests that might arise.
We hope for a long and productive collaboration. 💖

Happy Growaving!⭐

January 5, 2023

I love the support I got with this app. I had an issue and I received a response very quickly. The issue was fixed without any fuss. It is well worth the money for this app.

Time spent using app: About 4 years
Growave replied January 9, 2023

Hi, team of DrClareApothecary,

Thank you for your warm words 🥰. It's a great pleasure for you to learn that we were able to provide the 5-star service for you ✨!

Please feel free to reach out if you need our assistance. We are always here to help you fast and effectively 🙌🏻!