Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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easy to use app. makes my FAQ page much more professional looking. highly recommend it. thanks HelpCenter!
This app is pretty easy to work with and well designed. It took only a few minutes to get an FAQ page up and running. Thanks for the great work.
I have added this APP for years, today I found the APP content all can not collapse or rolled up.
This problem has appeared two times. Then the after-sale service is great.
The problem has been solved quickly. So I give 5 stars again.
Thank you for your kind words!
Most of the common app issues can be quickly fixed by our developers by contacting our support team. If you have any questions in the future, let us know and our support team will be more than happy to lend you a hand!
Very useful and easy to use, highly recommended for busy entrepreneurs!
So Far So Good! Simple and to the point!
I had an installation issue and contacted the HelpCenter support team. From the moment the Trouble Ticket was submitted - to having the problem fixed (backend Shopify login was required)... was just 20 min TOPS! And all of this magic happened at 2:00am PST. I'm pleasantly surprised at the level of support! A+
Used this app to answer all of my clients question without hassle will result in an easier user experience, less client frustration and will save a lot of my time thank you!
Simple & Efficient application. The plus is that customer service is very responsive and efficient as well. All-in-all the best you can get!
Really impressed with this app, its so easy to set up an integrate and looks really professional. Layout is perfect and has search functionality above the question/answer tabs. My site is in Spanish and it was extremely easy to switch everything from English to Spanish. I had one issue with the layout on mobile (small alignment issue and wanted to change something regarding the search) the customer service team were super helpful and resolved it right away. Highly recommend!!!
Good customer support. We have installed this app on three websites. We liked it. We recommend this app.