The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
App is just great, support from Gorgias side is also very active and responding really quick! You can connect more than 1 shopify store which is very usefull!
Gorgias made Customer Support easy, I particularly appreciate the integration with ReCharge. Also, the support team is very effective and replies within a few minutes.
I am new to the Gorgias platform and given that I have questions, I used the Live chat & Helpdesk to communicate with the team. Within no-time there was an answer on their part which made it easier and faster for me to know more about this platform.
They're always so helpful and quick to reply when we have questions! It's appreciated since we do have quite a lot because we want to make sure we're fully utilizing all the different features within Gorgias.
Just started to using this app and its very userfriendly, simple and functional. Support team always ready to solve your problem. They are very helpful.
Meilleur helpdesk pour des PME/start-up e-commerce.
Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs :
- Service-clients disponible
- Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall)
- tarification par nombre de tickets
- un outil très complet (macro, rules, csat notification, dashboard, vues).
Step One Foods
We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.
Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!
Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.
This is the best customer service app that I ever used! the price is very high but worth it.