Gorgias ‑ Helpdesk & Live Chat , 552 reviews

Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
June 3, 2021

Gorgias is really thought and designed to integrate with Shopify (and numerous apps). I am just starting to use it but it is really easy to deploy and then configurate. I have contacted several time their support team which is very helpful and very fast to answer.

Time spent using app: 17 days
June 2, 2021

This app has helped us level up our customer service management. The support team is great and so quick to reply if you have any issues at all setting up your interface.

Alpha Foods
United States
Time spent using app: 7 months
May 25, 2021

Love this app, it reduces so much tab clutter & increases customer care productivity immensely. The integration setup is super easy, and the app is extremely user friendly.

Married To The Mob
United States
Time spent using app: 11 days
May 17, 2021

The integration with Shopify is perfection - everything I need when I hear from a customer is right there where I need it! When I have questions, the Gorgias Chat function never disappoints!

Pain Care Labs
United States
Time spent using app: 3 months
May 14, 2021

I really like the scope of updates, very supportive customer care, and a great app in general! Recommend to everyone :)

Time spent using app: Over 1 year
May 13, 2021

The response was quick, clear, and supportive. I was given a video, screenshot, and explanation to my question.

United States
Time spent using app: About 2 years
May 12, 2021

So happy with Gorgias! It has the most helpful integrations and is a great platform to handle multiple CS inquiries in one place. Instead of using 23948723 different services or opening yet another tab, you can just handle everything right in Gorgias. So useful!

United States
Time spent using app: About 1 year
May 12, 2021

The customer support team is really awesome. I was having a very frustrating time integrating my pages. At first, I blamed the app, but little did I know that the problem was on my end all along. Thanks to Tamara Zaric, Hannah Hermosa, Milan Kokanovic, Violeta Tubio my pages were eventually integrated. I have already recommended them to all my friends...

Time spent using app: 3 months
May 12, 2021

I found this app to be super efficient with its macro intelligence and always found the needed help from the customer service!

Bortex Fine Tailoring
Time spent using app: 10 months
April 23, 2021

The single best app we use on Shopify. It saves us so much time in customer support by centralizing all the customer support channels. Their live chat support is the best of any app we've been using.

Formex CHF
Time spent using app: 9 months