Reviews (5,735)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

June 12, 2024

Chat Is very helpful with my costumers.

Spirit Journey Creations
Australia
2 days using the app
December 24, 2023

not using my name

THROWBACK FIT CLUB
United States
10 months using the app
May 1, 2024

I would recommend a Shopify Inbox for Shopify Store

KJ Paula Gift Baskets | Boston MA
United States
Over 1 year using the app
Edited January 12, 2024

It's good but not very customizable. You can't move it to where you want it on the screen and I can't find where to change the instant answers.

Gentle Moose
Canada
About 1 year using the app
January 26, 2024

Its very good, i wish i can engage with the customer while they are browsing before they leave the site or message Sumstuff4u with questions so that we might help guide them to a purchase.

SUMSTUFF4U
United States
4 months using the app
May 5, 2024

Easy to navigate. Easy to use.

Passionate about Pets
United States
About 2 months using the app
March 8, 2024

A good way to answer customer questions quickly.

ACE Pens
United States
About 1 year using the app
November 28, 2023

Great tool to have. Thanks.

Game Day Authenticated
United States
Almost 2 years using the app
January 15, 2024

Great amp to communicate with customers or prospects

B&G Guitars
Israel
About 1 year using the app
December 13, 2023

Good app, does what it says on the tin

PhreakClub
United Kingdom
Over 1 year using the app