Reviews (5,741)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

March 25, 2024

This is a really good way to be in touch with your customers and hence convert more

The Coconut Store
India
4 months using the app
July 22, 2024

可以,值得试试

Our Livable Space
China
About 1 month using the app
December 20, 2023

Yes it seems to be getting more commonly used as time goes on.

Uniclamp
Australia
6 months using the app
April 18, 2024

Easy to use, Mobile so on the fly communication easy with customers.

CHeW - Cleaning Hygiene & Washroom
New Zealand
About 1 month using the app
January 14, 2024

A very bad app beacause the messages are failed to be send regularly.
The last time I tried to send the message to answer to the client 30 times but the message is still failed to send. I'd like to send you the screen shot about it.

svetlana k Paris
France
About 2 months using the app
Shopify replied January 15, 2024

Hey there! Thanks for taking the time to review Shopify Inbox. We understand that you have been experiencing some issues sending out responses to your customers. Please try sending the response on a different network or device. If you're still having issues, please reach out to us here: https://shopify.link/YWD7. We'd be happy to take a closer look at this issue to find a solution! -Mac, Shopify Support

December 1, 2023

La miglior app che abbia mai visto per la messagistica, molto molto utile e funzionale!

Lumina Derm
Italy
3 months using the app
April 11, 2024

works very well!

HOTROD MUSIC SOURCE
United States
3 months using the app
Edited January 8, 2024

easy to answer our customers questions.

Community Pawn Shop
United States
Over 1 year using the app
February 16, 2024

Its a easy way to keep in touch with customers

Horizon Bazaar
United States
Over 1 year using the app
April 22, 2024

great for customer service

Dash The Henge Store
United Kingdom
6 months using the app