Reviews (5,690)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

November 10, 2023

Easy to use, i like the added features that connect with my store.

3 Bees Bakeshop & Supply
Canada
Over 2 years using the app
February 11, 2022

Game changer really helps me scale my business and pull in extra sales. The ability to suggest products and share pictures is very valuable.

RecoveryChip
United States
Over 2 years using the app
Shopify replied February 18, 2022

Hey, Recovery Chip! Really glad to hear the app is working well for you. Thanks so much for your feedback. -Ivy, Shopify Support

April 15, 2022

I'm really happy with Shopify inbox. It makes every message and inbox uncluttered, easy to use and it looks nice.

Yoursupstore
Netherlands
Over 2 years using the app
September 15, 2022

really helpful to offer this service to customers, makes small businesses look much more professional

WonderfulWorldArt
United Kingdom
Over 2 years using the app
September 16, 2023

easy to use!

InayaMorocco
United Kingdom
Over 2 years using the app
February 23, 2024

Einfach Genial für die Kommunikation mit Kunden ich hatte früher eine externe App genutzt und wieder gelöscht, da sie kaum angenommen wurde und umständlich zum Bedienen war

aldernativ
Switzerland
6 days using the app
March 15, 2022

It works perfectly for our store. I definitely recommend it. Easy to install and use it can help you communicate with your customers.

Dezaart
Greece
Over 2 years using the app
Edited October 4, 2023

good

FABGOLD LIMITED
Kenya
Over 2 years using the app
October 17, 2023

It worked well for us so far.
Thank you,
Cristofer Smith

Green Apple Active
United States
Over 2 years using the app
Edited February 13, 2023

Uso la aplicación para ver quien se ha dirigido a nosotros a través del chat y echo de menos que me avise directamente cada vez que ocurra. Gracias

A fecha de 13-02-2023 Estoy satisfecho porque recibo avisos de las interacciones en mi tienda Inbox. Gracias.... Modifico la puntuación

compositorjoserafael
Spain
Over 2 years using the app