Reviews (5,690)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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The app is so helpful and convenient with helping me maintain contact with my customers. The Auto responses are great as well.
I like it to be able to chat with customer quickly. I wish i can see the link of the items they are viewing at the time of chat but otherwise all good. Thanks.
Our customers LOVE THIS! Plus I can easily get sales by popping the product into the chat. Would like to be able to generate coupons as well.
Hey there, Karla and Co. Thanks so much for taking the time the leave a review for Shopify Inbox. So happy to hear it's been a good value and part of your Customer Service workflows! Your suggestion here for generating coupons within Inbox is a great idea, especially when having a positive interaction with a customer. I'll go ahead and bring this request to our Development Team, so they can evaluate bringing it to Inbox in the future. Thanks again! -Imogen, Shopify Support
Great app it does what it says. I get all the customer messages and you can have auto-replies. I get the messages on my phone which makes things very convenient.
Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it, occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.
Weird the negative reviews, they want all the features in the world from this App for free. I think this is a simple and great app, direct to the point and doesn't impact your store speed at all. Thanks Shopify
Hello Provetto, thank you so much for your 5 star review and awesome feedback!
We love you are enjoying the simplicity of the app and the current features. We are always working to improve it so there will definitely be new options in the future that will hopefully be useful to you!
If you ever need any assistance, please reach out to our team directly, ping@shopify.com
Wishing you the greatest success!
Hope that helps! Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Me gusta esta app, deben de mejorar algunas cosas con las integraciones de Instagram, Facebook etc, seria genial si pudieran integrar Tiktok u otras aplicaciones.
Love it! I could extend all the features and integrations it has with messenger and Instagram messenger it made my life easier by allowing to answer all my customer across al platforms in one place!
i like that it has automated replies so when someone across the world messages us, I don't have to be awake
Great! make running my business easier :) keep up the good work best feature, is sending products in the chat to complete sales!