Reviews (6,086)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

Edited October 8, 2022

Shopify inbox is a good tool to connect the customer with our customer service. I would like that of all the functionalities that it has, i request to Shopify inbox place a dot indicator online and offline status in the dialog box, finaly, they could add the visualization of IP and place a location point in real where the user who visits our online store contacts us.

Alternativa para tu Salud
Mexico
Over 1 year using the app
Edited October 28, 2023

I love it! It takes away all the junk and sales emails although they are sneaking in here and there! It makes the conversation flow and doesn't get lost in emails! It makes our customer experience much better!

Moon and Lola
United States
Over 1 year using the app
January 1, 2024

app molto molto tile da usare con clienti e collaboratrici approvata 100%

MerKato
Italy
Over 1 year using the app
January 23, 2023

As a basic chat that you can easily put on your website it works like a charm. I wish it had some more features, but I will continue to use it and hope for more features in the future.

DYKCEN
Denmark
Over 1 year using the app
June 19, 2024

Es buena, aunque seria mejor teniendo mas alertas de notificación de mensajes entrantes

El Coso
Colombia
8 days using the app
November 15, 2023

Gets the job done!

Patriot Shave
United States
Over 1 year using the app
November 16, 2023

Muy buena app

Charme MX
Mexico
Over 1 year using the app
November 20, 2023

即時性相當好

其來牧場
Taiwan
Over 1 year using the app
August 22, 2022

Bin noch nicht vollständig eingearbeitet, aber bietet schon neue Möglichkeiten. :-) Der Abgleich mit der App am Handy war am Anfang verwirrend, ist aber jetzt klar.

VITALPI
Austria
Over 1 year using the app
October 30, 2023

Fantastica chat !

BREUNOR
Italy
Over 1 year using the app