Reviews (5,691)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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It's working very well
Been getting messages from all across my social media accounts as well as from my website. I like the way I was easily able to reply.
Shopify Inbox is helpful. It makes it easy for the potential customer to ask questions about the product. You have a better chance of converting them and making the sale.
At peak times, our storefront is so busy, we just can't answer the phone!
We refer our customers to the online chat feature of our Shopify Inbox so that we can get back to them with complete answers or they can access the instant answers in the Inbox.
I'm using this app and I like it better than using other apps in my website, I highly recommend it with this app you can connect your facebook page.
Hi there, Velin Fashion. Thanks for leaving a review! We're so happy to hear that you love Inbox, and it's Facebook integrations. Having the ability to talk to your customers across multiple platforms in one place is definitely a great feature of the app! We're happy you're enjoying the value it brings to your business, and your customer service workflows! -Imogen, Shopify Support
It's get me to respond to clients inquiries in realtime. Which often leads to a sale of the item their inquiring about.
Shopify improves communication efficiency and builds trust with our customers, helping us improved conversion rate
We love the integration of all platform messages into just one inbox. Makes message management quick and easy
This app is really helpful and convenient! I can be out and about and receive messages and can answer right then and there.
Very easy to set up and configure. It had collected and preserved my business messages until I was able to access them. Now I can respond with ease and get an immediate response from my global suppliers and contractors.