Reviews (5,692)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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I like this Shopify app. I can communicate quickly with customers and each communication results in a sale.
Genial que sea más que un chat. Me gustó que se puede vender a través de esta aplicación y que las conversaciones quedan cerradas o abiertas. Las respuestas automáticas es lejos lo que mis clientes y no clientes usan :)
What a great app. With the three social media outlets we are using. It can get challenging to keep up with responding to each customer. But not anymore! We connected all our outlets to this app, and each of my team members can now respond to customers' questions. LOVE IT
Debería pedir número de teléfono en mi opinion.
Excellent app with mobile app that makes sure you are always in contact with your customers. It's like having my store on messenger. Thanks for this fantastic app! Only feature I would love to see is a way to go back and select a different chat in a different store. Currently I need to log off and log into another store. Other than that, highly recommend.
Thanks so much for taking the time and sharing this review! We're delighted to hear that our app is working well for you, and we can see how having the ability to switch stores for merchants that manage multiple stores can be a handy feature - we'd be happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support
This app works as outlined, simply to use and easy to set up. I would highly recommend it. No issues or hiccups.
Love shopify!
Simple to use and easy to adjust. Was using another chat app before and this works great! Will be using it for customer support and navigation.
Hello completeblue, thank you for leaving a fabulous five star review!
I'm so happy to hear that you find the Shopify Chat app easy to use. Our hope is that this app will help increase customer conversations and hopefully lead to conversions.
Wishing you success in your business!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I like it because it helps me to stay connected to my customers, even if I'm offline. If my customer is offline it will send the message via email, which is very helpful. I wish it had an instant desktop notification box, so I can see notifications as soon my customers reach out to me.