Reviews (5,690)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

December 15, 2023

bon fonctionnement

Sab & Jano
France
8 months using the app
September 16, 2022

OTIMO SUPORTE GOSTEI DE TUDO O QUE OBTIVE COM ESSE APP
BOM PARA TODOS OS EMPREENDEDORES COMECE SEU NOVO NEGOCIO
POR ESSA PLATARFOMA

dragonmax
Brazil
About 1 year using the app
September 17, 2022

I use this app to run my business. I recently switched over to Shopify from Square and I am loving everything about Shopify.

MacKrafts LLC
United States
About 1 year using the app
March 29, 2022

I used this app to communicate in real time with clients. It's a very useful tool to answer questions and help clients make a decision faster than email.

My Moroccan Tile
United States
About 1 year using the app
March 18, 2022

Awesome app must-have. It helps me connect to my customers. Highly recommend. This app is a live changer

Shop Sanders Gas
United States
About 1 year using the app
September 22, 2023

This is the best way to have customers contact you. Its brilliant, it makes my life so much easier! Highly recommend it

Alpha Dream Effect
United States
About 1 year using the app
September 25, 2023

:) great appp

Royal Threads
Canada
About 1 year using the app
February 17, 2022

A really useful tool and helps convert a lot of sales, highly recommend it. I also feel it helps build customer trust

Doll Face House of MakeUp
United Kingdom
About 1 year using the app
August 3, 2022

I use this app to keep up with customer requests for account and delivery information. I like that I can schedule away and online status. I also like the interaction with Shopify for customer information. I have a small business, a "one man show", so having an easy way to talk to customers without having to pick up the phone a huge plus.

Exquisite Stitches
United States
About 1 year using the app
November 8, 2023

great way of customers being able to ask questions immediately without having to search for an email address and I think has converted browsers to buyers

Giddy Goat Toys
United Kingdom
About 1 year using the app