Reviews (5,856)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

August 15, 2023

Such a great app helps us manage all our messages to the best of our abilities and keeps our chat organized.

Bonka Bird Toys
United States
10 months using the app
September 2, 2023

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Skyex Suits
Australia
9 months using the app
May 2, 2021

Good some detail about what you did or did not enjoy about using this app. Really good -Your comments can help other merchants decide whether to use this app.

Chinoke Co
Australia
9 months using the app
Shopify replied May 3, 2021

Hi Chinoke Co, Thank you for leaving a 5-star review!

We hope that this chat tool will be easy to use and help you connect with your customers. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

February 6, 2023

very cool App! really great!.

Would it be possible, if a customer chats with you, to see on which page he/she ist?

YazStore
Egypt
9 months using the app
March 1, 2023

Very good app. It works great it has lot a features like auto replies and questions also product display directly in chat definitely recommend.

Nika.bg
Bulgaria
9 months using the app
Edited September 21, 2022

By all accounts, everyone using Chat in our company love it, and customers seem to be willing to use it often for their even smallest question, which is great.

MindWing Concepts, Inc.
United States
9 months using the app
Edited January 21, 2021

for now everything is good. thank you for be next to us! we never alone ! I really Appreciate it! arnouxbrand.com

arnoux
United States
9 months using the app
Shopify replied February 3, 2021

Hello arnoux, thank you for the five star review!

Our support team is here to help anytime you need it! We hope this app will help you with your customer interactions and lead to more sales.

And as always, if you have any issues or feedback please contact our team directly at ping@shopify.com. We would love to help!

Kind regards,

Ruby C.
Senior Support Specialist - Ping

Edited July 25, 2024

Free tool and great if you have the app installed on phone, you get instant notifications.

Simply Gorgeous
India
9 months using the app
October 20, 2022

Works very well. It's easier to communicate with customers, and I suggest that you can add this application in the store, which will effectively improve the speed of customer service communication

Foreverjewerly
China
9 months using the app
October 24, 2023

AWESOME CHAT APP! I tried many and this is the BEST and its FREE!

LA Minerals
United States
9 months using the app