Reviews (5,855)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

April 28, 2022

Since I added the inbox app to my website I have been really impressed with how easy it is to respond to and manage customer enquiries. I would say 90% of enquiries through the inbox app convert to sales as its allows me to quickly respond to a potential customers query from my phone while Im away from my computer. Whats not to love and its free !!!

My Guest Book
New Zealand
9 months using the app
August 2, 2023

good experience but still exploring looking for more tips to attract more traffic and happy to hear from customers

asiana
United States
9 months using the app
September 14, 2022

esta bien le falta un poco de mejora pòr medio de que app nos contacten y ver chats en tiempo real y asi no estar adivinando de que medio nos estan contactando

Oasa en línea
Mexico
9 months using the app
February 17, 2022

use this app all the time, makes my work easy to deal with quickly Every piece is assembled, and delivered to anyone with extraordinary care, and love

TheCreeWomanInCanada
Canada
9 months using the app
July 11, 2022

This app is the most significant improvement to my store since the "If You Liked That, Then Try This". Smart, efficient, my customers like it, and I like it as well. However, it now means I can never be away from the store, since it works beautifully on my mobile device as well.

ClassicSelect World
United States
9 months using the app
May 13, 2024

Много добър апп.

SiMone
Bulgaria
1 day using the app
August 4, 2023

So far so good. Absolutely love this app and I think it's very crucial for any business as a way to give future and current customers an easier way to contact you.

BXSIE
United States
9 months using the app
March 17, 2023

I am using it for last one year and i found it Excellent App with user friendly interface and amazing its 100% FREE.
Highly recommended.

pickuppk
Pakistan
9 months using the app
April 6, 2023

Great app. Easy to use. It's smoothly integrated into my store. Love it!!! Does need some improvement to make the automation process simpler. Overall it's a great app

JASSA
United States
9 months using the app
December 10, 2023

Easy to interact and answer customers questions.

FLP Fashion
United States
9 months using the app