Reviews (6,075)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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Muito boa aplicação e bastante intuitiva. Tem tudo o que é necessário para o comércio electrónico.
Works perfectly!
This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.
Shopify Inbox har økt antall bestillinger og sikret oss flere som ellers vi hadde mistet. Ser også at når vi er raskere til å svare så stiger bestillingene. Derfor prioriterer vi nå Shopify Inbox. Rask implementering og enkel å bruke. Glad vi startet med en gang forslaget dukket opp.
CEO Frank Christensen, gavetorget.no
Shopify Inbox has increased the number of orders and secured us more that we would otherwise have lost. Also see that when we are quicker to respond, the orders rise. That's why we now prioritize Shopify Inbox. Fast implementation and easy to use. Glad we started as soon as the proposal appeared.
CEO Frank Christensen, gavetorget.no
Good
I'm going to go out on a limb here and rate this app 5-stars because it holds enormous potential. Here is a list of low-hanging fruit for Shopify: 1. I can't add link titles to FAQ;
2. I can't launch live chat when users click a button or link;
3. Add support for inbound emails.
Hi, Vidlogix. This kind of feedback is so valuable to us, thank you for taking the time to relay this. I will be passing these suggestions onto the dev team. -Ivy, Shopify Support
Love it! Much easier to communicate with customers than regular email, and gives important customer info such as cart value, order info, etc! :)
nice to talk with customers
If you haven't added a live chat option this is great...
The Inbox app from Shopify is excellent, it features:
- Quick replies for pre made replies
- Add product links to the chat
- Assign chat to staff
- You can send photos
- There is a dedicated mobile app for ios and andriod.
but it's not perfect: here's a list of features I wish it had:
- Option for Private chat
- Email the chat transcripts
- Video calling options
Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.
Hey, there! Thank you so much for taking the time to leave a review. I'm glad you're enjoying Inbox overall and feel that it's beneficial for your business. I can definitely understand how useful it would be to be emailed chat transcripts and to have a video calling option - I'll be sure to share that feedback with our developers. In the meantime, you can view conversation details in each customer's profile. All chats should be private by default, however please feel free to reach out to our support team (https://bit.ly/2AWw5VA) if I've misunderstood the request.
Feel free to reach out to us about any notification issues as well, and our team will be happy to take a look. Thank you! - Brie, Shopify Support
Muy util