Reviews (6,075)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

December 2, 2023

Muito boa aplicação e bastante intuitiva. Tem tudo o que é necessário para o comércio electrónico.

Tradições do Campo
Portugal
8 months using the app
November 2, 2023

Works perfectly!

Flying Colors
United States
8 months using the app
April 4, 2022

This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.

Kim Kimble
United States
8 months using the app
January 12, 2024

Shopify Inbox har økt antall bestillinger og sikret oss flere som ellers vi hadde mistet. Ser også at når vi er raskere til å svare så stiger bestillingene. Derfor prioriterer vi nå Shopify Inbox. Rask implementering og enkel å bruke. Glad vi startet med en gang forslaget dukket opp.

CEO Frank Christensen, gavetorget.no

Shopify Inbox has increased the number of orders and secured us more that we would otherwise have lost. Also see that when we are quicker to respond, the orders rise. That's why we now prioritize Shopify Inbox. Fast implementation and easy to use. Glad we started as soon as the proposal appeared.

CEO Frank Christensen, gavetorget.no

gavetorgetnettbutikk
Norway
8 months using the app
December 25, 2023

Good

Whites & Pastels
India
8 months using the app
Edited February 11, 2022

I'm going to go out on a limb here and rate this app 5-stars because it holds enormous potential. Here is a list of low-hanging fruit for Shopify: 1. I can't add link titles to FAQ;
2. I can't launch live chat when users click a button or link;
3. Add support for inbound emails.

vidlogix
United States
8 months using the app
Shopify replied February 18, 2022

Hi, Vidlogix. This kind of feedback is so valuable to us, thank you for taking the time to relay this. I will be passing these suggestions onto the dev team. -Ivy, Shopify Support

January 30, 2024

Love it! Much easier to communicate with customers than regular email, and gives important customer info such as cart value, order info, etc! :)

RedeemedRoses
United States
7 months using the app
November 25, 2023

nice to talk with customers

Smart Sales
United Kingdom
8 months using the app
Edited March 2, 2023

If you haven't added a live chat option this is great...

The Inbox app from Shopify is excellent, it features:
- Quick replies for pre made replies
- Add product links to the chat
- Assign chat to staff
- You can send photos
- There is a dedicated mobile app for ios and andriod.

but it's not perfect: here's a list of features I wish it had:
- Option for Private chat
- Email the chat transcripts
- Video calling options

Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.

Carmarthen Camera Centre
United Kingdom
8 months using the app
Shopify replied March 10, 2023

Hey, there! Thank you so much for taking the time to leave a review. I'm glad you're enjoying Inbox overall and feel that it's beneficial for your business. I can definitely understand how useful it would be to be emailed chat transcripts and to have a video calling option - I'll be sure to share that feedback with our developers. In the meantime, you can view conversation details in each customer's profile. All chats should be private by default, however please feel free to reach out to our support team (https://bit.ly/2AWw5VA) if I've misunderstood the request.

Feel free to reach out to us about any notification issues as well, and our team will be happy to take a look. Thank you! - Brie, Shopify Support

November 27, 2023

Muy util

Douf
Spain
8 months using the app