Reviews (5,665)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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Great. Easy to set up and use and link to the business. Phone app means you can keep up to date with it while you are not at your desk. Cant turn it off during closed hours but this means you don't miss customers and can get back to them the next day.
Funciona muy bien.
Me gusta la integración con el catálogo de productos de la tienda.
También me gusta que da información desde qué página el cliente te ha contactado, esto da contexto para poder interactuar con el en función de su interés.
Por último resaltar que si pone "Cliente Habitual" quiere decir que el cliente ha comprado con anterioridad, al hacer click sobre el cliente te da información valiosa y resumida.
Un saludo
Prático, eficaz e conexão ao Messenger do Business Suite. Permite gerir todos os contactos num só sítio. Recomendo!
Extremely helpful. Helped us to manage our messaging and reach out to customers speckless and spoton.
todo bien
Utilicé la app para atender preguntas rápidas a los clientes que deseeban tener atención sobre servicios y productos
Very easy app to install and customize. We're using it on our store www.kratosz.com now, can't wait to see the results!
Hello Kratosz, thank you very much for installing Shopify Chat and your great review!
I hope this has already been helpful and engaging, and that you are seeing great results.
All the best to your success. Get in touch if you need anything else, our team can be reached at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
I use the app every day I like it better than the other chat app thats I've had connected before. It really helps with converting sales.
We use this and merge it with facebook and this is the hub for customer queries for us. Love it, and use it everyday. The only negatives are the timings on the automated messages as they seem to go out at random times, even though we have it set.
Interesante propuesta y gratuita. Sin embargo me parece que aun falta integrar bien el direct message con Instagram