Reviews (6,279)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing customer interaction management directly from the admin dashboard. Its intuitive interface, automated responses, and AI-generated text significantly save time and improve response efficiency. Features like synced chat history with orders aid in personalized support, boosting customer communication and satisfaction. Additionally, its free access benefits businesses of all sizes, with real-time notifications ...

August 15, 2019

Good app, works very well. I would like to see the ability to capture a customers Name/Email/Question like all the other major live chat applications.

I am happy this integrates with Apple Business Chat. Although I will not be enabling this until there is further developments with Apple Business Chat.

Thanks for creating an App Shopify, please just bulk it out with some more customisations. ...

WHAP Galleries
United Kingdom
2 months using the app
April 21, 2024

this is very good for talking with customers

Luke’s 3d print shop
United States
2 months using the app
March 21, 2023

Usei poucas vezes para conversas com clientes, mas o aplicativo tem atendido até o momento as minhas necessidades.

Lotus Store
Brazil
2 months using the app
December 24, 2023

1. 建议可以打标,比如不同颜色,对于有些客户信息,可以根据打标来进行先后处理。
2. 可以有文件夹,比如关于退货相关询问,可以转移到退货文件夹,关于操作,可以转移到操作的文件夹;
以上,谢谢

MONOCARBON
China
2 months using the app
Edited February 2, 2023

Easy to contact customers. It's worth it. Probably one of the best apps to use for Shopify as this can be connected to social media too.

Cristianni D'Argento
United Kingdom
2 months using the app
June 28, 2022

Me gusta mucho su desempeño en IOs, facilita mucho la comunicación con los clientes y es casi como usar Whatsapp

maceton.com.mx
Mexico
2 months using the app
September 15, 2023

good

goldenhands
Poland
2 months using the app
October 14, 2021

This app was great until the rules were changed. I can no longer reply to customers on the app--I have to go to email. That significantly changes the effectiveness of this app. Prior to the change I was able to close 5 sales.

Vanity Bath Store
United States
2 months using the app
Shopify replied October 20, 2021

Hey, there. Thank you for taking the time and writing this review. Due to the A2P 10DLC Compliance (https://bit.ly/3aUjNMb), there were some changes made to how messages are ...

August 6, 2022

very straight forward conversation with customers and easy to operate.
was able to download the app easily.

JewellsBella
United Kingdom
2 months using the app
August 12, 2022

Facil de usar, buena interfaz, cumple para lo que está diseñada. Buen tamaño y ubicación del contenido.

wholef
United States
2 months using the app