Reviews (5,855)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

Edited March 28, 2022

So far, I'm loving it. This add-on really helps guys. A good portion of messages end up becoming sales.

Responsibly
United Kingdom
9 months using the app
Shopify replied February 16, 2022

Hi there, Responsibly. Thanks for taking the time to leave a review for us here. We've seen instances of this error message in the past, an usually a cache and cookies clear for the browser you're using clears the error up. Please give that step a try, and see if you're still getting that error message. If you do, I advise reaching out to our Support Team using this link (https://bit.ly/3c5icUc) so they can assist you with live troubleshooting of this error message. -Imogen, Shopify Support

Edited April 17, 2024

tutto ok

BikeForWin
Italy
9 months using the app
November 24, 2023

Great app and user friendly

SMK African Store
Canada
9 months using the app
January 3, 2024

VUDU
India
6 months using the app
Edited May 5, 2024

good

MWB Herbal Life
India
9 months using the app
July 24, 2022

Great app for communicating with customers. Makes things a lot easier rather than having to manage in email. No chance of customers communication going into SPAM

Customly Gifts
United States
9 months using the app
December 15, 2023

Shopify me Inbox allows me to respond in a timely manner to request and questions, when I am away from my shop. Like any other app, there are hiccups, but my Customer Respond Rate has gone up and that helps with sales.
Good app,
Sam

Royalarch5 Custom Apparel & Design
United States
9 months using the app
January 18, 2024

Muy buena app, por ahora nos ayuda mucho, aun nos falta personalizarla.

ECOMPANY
Chile
2 days using the app
Edited January 18, 2023

Great app. We have won a lot of business by adding Shopify Inbox to our restaurant supply marketplace in Canada.

My Restaurant Supplies Canada, All-in-One Marketplace
Canada
9 months using the app
October 12, 2022

We can communicate with customers in a timely manner, meet customer needs, and continuously optimize our products. Very helpful for my shop!Thank you!

ccjh.shop
United States
9 months using the app