Reviews (5,852)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

October 14, 2022

It works well. Somehow, I still miss some of the notifications. If the notifications kept coming until answered, that would make it near perfect.

Offer Down Discount Warehouse
United States
Over 2 years using the app
Shopify replied November 28, 2022

Thank you for providing your review and I am glad to hear that Shopify Inbox has worked well for you thus far. Having the notifications repeat if unanswered would indeed be a helpful addition and thank you for sharing this piece of feedback with us; I will be sure to share this with our development team. -Victor, Shopify Support

November 7, 2023

Very usful. Much more accessible to our customers who can not find our email address, and also the chat will target the specific item they might have a question about. I have found that the auto generated suggested messages are not always accuarte, saying we have something in stock when, in fact, we are out of stock. Overall it is a postivie experience.

RebsFabStash
United States
Over 2 years using the app
December 1, 2023

Super gut, einfach zu nutzen und funktioniert einwandfrei und wird bei mir schon von vielen Kunden genutzt :)

vonSUSI
Germany
About 2 months using the app
November 29, 2023

ilove

Rattan Vietnam
Vietnam
About 2 months using the app
November 7, 2022

It's a great point of contact BUT it would be AMAZINGLY HELPFUL if there was a SEARCH feature so we can easily search for chats via customer name and keywords.

J. Brooks Boutique
United States
Over 2 years using the app
Shopify replied December 28, 2022

Hey, there! Thank you so much for your review, and for your feedback. It's suggestions like this that help us continue to create fantastic products, and support our existing ones. I'm happy to take your suggestion here to our Inbox Team, so they can consider building it for a future update. I can't suggest what may come as a result of your feedback, but you can trust that the team is aware of your idea. Thanks again! -Imogen, Shopify Support

December 14, 2023

Muy sencilla y facil de usar lo que se espera de una app de conversacion tipo chat

Detalles Con Amor
Mexico
About 2 months using the app
September 17, 2022

application impeccable ! je recommande fortement ! vous pouvez lire vos message également sur votre téléphone.

PRO HD TV
Morocco
About 2 months using the app
October 20, 2023

cool love it - stopstaringatme.net

STOP STARING AT ME
United States
About 2 months using the app
Edited June 26, 2024

I like shopify inbox, it's worked really well for my customer. However despite following all the steps I still can't make notifications work on Chrome. I have to rely on seeing these on my phone/email. Also would be nice to be able to choose exact position on the page, I think it interferes with my cookies pop up sometimes.

Joe's Toes
United Kingdom
Over 2 years using the app
Shopify replied October 31, 2022

Hey, there! I'm sorry to hear that you haven't been able to get your desktop notifications working. In Chrome, desktop notifications for new Inbox messages should appear when your browser is open and you're logged in to your Shopify account.

That said, in order to receive desktop notifications on the computer, you also need to click "Allow" when prompted by your browser in order to allow desktop notifications from Shopify Inbox. The browser prompt appears the first time you log into Shopify Inbox. If you missed or dismissed the pop-up prompt the first time, then you can access your Shopify Inbox desktop notification settings at any time by clicking your name on Shopify Inbox > Notifications. If you're still not receiving notifications after checking this, feel free to reach out to our Support team any time and we can continue troubleshooting with you: https://bit.ly/2AWw5VA.

Regarding being able to move the Shopify Inbox chat box, I can definitely understand why this would be useful. I'll be sure to share that as a feature request with our developers for you. Take care! - Brie, Shopify Support

September 22, 2022

I have been enjoying the service and syncs quite well with my instagram and facebook shop. I have not had any problem with it.

Mubbles
Botswana
About 2 months using the app