Reviews (5,694)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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Bonne application,
Muy practica para conversaciones con los clientes, tiene herramientas para hacerles llegar más fácil los productos a los clientes.
its a proper messenger, you can contact with customers with no issues.. but if they the conversation for a while you lost them and they would received email for the rest you have to say
i love this app. this app help me to get more order. This functions of this app, which I did not get from others.
very good ,we are like it ,and we will go to use in the further ,if have any problem ,we will tell you
Hello ZJMZYM, thank you for taking time to leave a review!
We're happy to hear that you like the Shopify Chat app. Yes, please do reach out to our support team via the support link in the app, or directly at ping@shopify.com if you have any questions, or feedback. We are happy to help!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
This app is excellent and i will be recommending it to my fellow entrepreneurs. It is quick to install, easy to manage and makes communicating with my customers a charm.
Alles super ich kann diese Applikation nur empfehlen. Da es kostenlos ist 5 Sterne! Nutze sie allerdings erst seit kurzem
Shopify Inbox gives me flexibility in replying to my customers' queries. The quick reply and FAQS features are invaluable for my brand which operates worldwide. One thing they can improve maybe is how is the UX/UI, I mean how replies appear to customers in their emails. Stringing the whole conversation in every reply looks overwhelming.
Thank you for taking the time to leave a review. I can absolutely understand how not having a string of messages in the customer emails could improve a user's experience. I'll be sure to pass that on as a feature request to our developers for consideration with any possible updates. Thank you! - Brie, Shopify Support
First of all, thank you for developing such a beautiful application. Being in warm communication with our customers pleases both us and our customers.
Great app. Really like the instant answers for repeat questions from customers ie 'what are your store hours'. LOVE the price.