Reviews (5,697)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

October 27, 2023

GREAT EXPERIENCE! From the app I have had not only all info needed, but also helped me to reach every customer.

Sandlandas
Mexico
4 months using the app
April 6, 2022

We open up the first Thursday of the month to serve our community. The chat feature allows our customers to reach out to us regarding questions, their order or any other information. Our customers love it.

Holy Trinity Greek Orthodox Cathedral Events
United States
4 months using the app
October 3, 2023

It is very useful in keeping in touch with customers.

cristi's shop
Romania
4 months using the app
August 10, 2022

This app is great for communicating with our customers!! I did find that it logs you out after a few days so be aware of that, otherwise this app is great!!!

FlareSociety
United States
4 months using the app
Shopify replied August 26, 2022

Thank you so much for your awesome review! We're so glad to hear you love the app. I definitely understand it can be a bit tedious to re-log in, however this is in place for your and your customers' security. Thanks again and feel free to reach out with any further questions. - Brie, Shopify Support

July 23, 2023

Good app, they should integrate the translation if someone change language of the store but overall is good

MyFreezyShop
Italy
4 months using the app
October 30, 2023

Works flawlessly.

eAnatomi
Denmark
4 months using the app
April 10, 2024

Pratique, efficace, avec notifications, permet une réactivité certaine !

Owen & Polette
France
8 days using the app
March 9, 2022

Very good free app, I really don't know why I have to write a review with at least 100 characters. Done

PĂPUȘI CU NUME
Romania
4 months using the app
September 14, 2022

It's great. Lot of features. It would've been great if we could somehow integrate whatsapp number with it.

Kartpik
India
4 months using the app
November 17, 2020

i use this app to help me to communicate with customer and stay in contact with them good apps the utility is accurate

frégates-blues
France
4 months using the app
Shopify replied November 23, 2020

Hello frégates-blues, thank you for your feedback and review! Glad you are finding the app helpful and a good way to stay in contact with customers.

If you don't know yet, we also have it available on desktop! Head to https://shopifyping.com to use our newly released web version.

Hope that helps! Get in touch if you need anything else.

Best regards,
Veronica N.
Senior Support Specialist - Ping