Reviews (5,697)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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GREAT EXPERIENCE! From the app I have had not only all info needed, but also helped me to reach every customer.
We open up the first Thursday of the month to serve our community. The chat feature allows our customers to reach out to us regarding questions, their order or any other information. Our customers love it.
It is very useful in keeping in touch with customers.
This app is great for communicating with our customers!! I did find that it logs you out after a few days so be aware of that, otherwise this app is great!!!
Thank you so much for your awesome review! We're so glad to hear you love the app. I definitely understand it can be a bit tedious to re-log in, however this is in place for your and your customers' security. Thanks again and feel free to reach out with any further questions. - Brie, Shopify Support
Good app, they should integrate the translation if someone change language of the store but overall is good
Works flawlessly.
Pratique, efficace, avec notifications, permet une réactivité certaine !
Very good free app, I really don't know why I have to write a review with at least 100 characters. Done
It's great. Lot of features. It would've been great if we could somehow integrate whatsapp number with it.
i use this app to help me to communicate with customer and stay in contact with them good apps the utility is accurate
Hello frégates-blues, thank you for your feedback and review! Glad you are finding the app helpful and a good way to stay in contact with customers.
If you don't know yet, we also have it available on desktop! Head to https://shopifyping.com to use our newly released web version.
Hope that helps! Get in touch if you need anything else.
Best regards,
Veronica N.
Senior Support Specialist - Ping