Reviews (6,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.
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I really love this app. I have gotten more customers because people can chat with me directly and with the automated messages, they can get responses quick. It's so helpful! I highly recommend!
Muy comoda y buena!
This app is very helpful to communicate with the customer who are not input there email address when they make an order.
Hi ZodyMerch, thank you for the 5-star review!
We agree! Shopify chat is a great tool to communicate with customers.
We hope this helps lead to many more sales!
Get in touch with our fabulous customer service team at ping@shopify.com if you need anything else.
Best regards,
Ruby C.
Senior Support Specialist - Ping
I find that many more customers are reaching out for help. In the past I only had a "contact us" page and customers used it sparingly. Now we get engaged customers every day.
Hey there, Modish! Thanks for taking the time to leave us a review for Inbox! We're so happy to hear that Inbox has had a meaningful role in helping you enhance your customer care practices for your business. Customers love being able to speak to businesses, and we're happy we were able to help you build these types of special relationships with your customers! -Imogen, Shopify Support
Ter um chat na minha loja é importante. Mas não imaginei que fosse tão bom. Vinculei às minhas redes sociais e sou notificado e posso responder por aqui, conversas das redes sociais. Isso é incrível! Além de ser muito fácil de configurar, oferece respostas automáticas, o que facilita muito o pronto atendimento e orientação ao cliente. Muito satisfeito até agora. Super recomendo!
It is a very good app, very easy to use, smooth communication with customers and friendly interface~~
I love how fast and interactive this feature is. I Always feel plugged into my customers. A great way to answer questions while it's still fresh on their mind.
Excellent!
Amazing platform for owners to get in contact also for others to email on suggestions. This also allows us as shopify store owners to gain access to people browsing our adds on the social media platforms we post on. My only suggestion is that shopfiy open a portal so that one may search other store owners and link up with them to conduct business.
Great app, very easy to use