Reviews (5,697)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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I like that I can see what the customer has in their cart when I chat with them, so I can personalize the conversation further.
Thank you I like this a lot. It helps me have direct connection to my customers.
Estou aprendendo suas funcionalidades e achando muito bom. Estou usando o computador procurando interagir com celular para dar respostas instantâneas.
Obrigado.
Great way to allow your customers get in touch with you. Helped us get few extra sales since we started using it.
Muy cómodo. Lo que me gusta más es que se registra la cuenta del cliente ne la web, una vez alguien introduce sus datos para enviar el mensaje
I like it, but somehow I'm getting all my instagram messages on here and it's kind of a pain because most of them are not customers.
Great app essence
excelente
I am creating a website for the first time and it is as simple as 1,2,3. Too good to be true!! Kudos to team Shopify.
Hi Nutrishastra, thank you for the kind words and the 5-star review!
I'm thrilled to hear that you find the app easy to use. I hope this tool leads to more conversations and conversions. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com
All the best!
Ruby
Senior Support Specialist - Ping
Thank you for your support Shopify Inbox and we hope that we can continue to be a part of your journey.