Reviews (5,697)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

July 15, 2024

good

Haus Milling Center
United States
About 1 month using the app
Edited July 3, 2024

Shopify is the best and easiest online planform to use for sales and fun for all

Pedia Pals
United States
4 months using the app
June 4, 2024

works nice

ONYX RC POWER SYSTEMS USA
United States
About 1 year using the app
Edited April 19, 2024

I've been using this app since the beginning and then suddenly the chat bubble disappeared. I tried everything to fix it, I even reinstalled the app, but it didn't work.
In addition to the app being rubbish (like most Shopify apps), now the same can definitely be said for Shopify support. The Get Support link just doesn't work (504 Gateway Time-out).
It's sad to see the former e-commerce giant turn into a worthless platform that has clearly lost all strings.
EDIT:
I finally got support and the most shameless answer possible. Of course, they shifted the blame to another app with the excuse that some scripts were added on April 15th that are causing the problem.
Of course, that is a plain LIE because Inbox ceased to function long before that date.
Besides they don't know how to make apps and maintain them, now they have started to shamelessly LIE to users! Liars and hypocrites. As a platform they have become plain garbage and only useful to Plus users, but they make billions from us, regular users.

Mojo Beard
Serbia
Almost 3 years using the app
July 12, 2024

Works great and the cell app makes it so easy to use.

AutPopsArt
United States
About 4 hours using the app
May 26, 2024

Easy to use and keeps me informed when a customer has a question.

Central Ohio Apparel, LLC
United States
7 months using the app
June 4, 2024

Sometimes it won't load on my phone. But overall I like it.

Flying Smiles Kites
United States
About 2 years using the app
June 10, 2024

Really easy to use, sets up everything for you. Really happy with the app

Cobbydog
United Kingdom
5 days using the app
May 22, 2024

Simple interface provides single solution for store emails.

Live Online Mall
United States
4 months using the app
Edited November 6, 2024

Shopify Inbox is a game-changer! It’s super easy to use, with all the features you need to simplify customer interactions. The fact that it integrates directly with Shopify makes life so much easier—it’s straight-up conversations without the hassle of overcomplicated CRMs or extra bells and whistles. Highly recommend it for anyone looking to boost their customer service!

Manufactory Apparel
Australia
10 months using the app