Reviews (5,693)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

December 13, 2023

A great way to communicate directly with shoppers at the exact moment when they might hesitate about a purchase, with the added benefit of getting first-hand feedback about your products and services.

YKRA
Hungary
Almost 3 years using the app
August 19, 2024

Einfach zu verwenden

AstroPet Shop
Germany
3 months using the app
June 4, 2024

good and works as expected

The Engraving Shop
Australia
Over 2 years using the app
July 16, 2024

Es ist sehr schön, schnell und auf derselben Seite wie der Kunde zu antworten. Der Nachteil ist jedoch, dass auch von App-Mitgliedern geantwortet werden können sollte.

Elnishome
Germany
Over 1 year using the app
June 25, 2024

Good internal way to answer customer questions.

CookingKauai.com
United States
4 months using the app
September 1, 2024

Ottimo comodo

FIGURNOVA Integratori
Italy
About 1 month using the app
May 10, 2024

Good app, allows me to answer fast to my customers or visitors questions.

Postcards Market
Romania
About 1 year using the app
July 22, 2024

お客様の環境によっては、変換の操作が送信になってしまって使いづらいようです。
ただ、カートの中身や過去の注文状況などを同じ画面で見られるので、特別なクーポンを用意して案内したりなどができ、お問い合わせから購入につながりやすい印象です。

COFFEE LAB by hatte
Japan
About 2 years using the app
December 6, 2023

I love this app. It allows me to respond to customers as soon as possible, easily share product links with them, see the items on their cart and provide better customer service.

Canada Tattoo Supply
Canada
About 1 year using the app
November 30, 2023

Easily links client profiles to chats, allowing our team members instant access to orer history and cart contents. This saves a countless amount of time and allows us to provide customized service to new and existing clients!

Garage Auto Sports
Canada
Almost 4 years using the app