Reviews (5,692)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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I am satisfied with the service
Amazing program for my business
Great app - so helpful to answer quick questions and increase sales.
Many of us shopify people run multiple shopify stores, I'd like Inbox to stay logged in across multiple accounts at the same time so I could get chats from all on the same iphone
Hey there! Thank you for taking the time to provide feedback about Shopify Inbox. I'll make sure to channel this to the product team for their consideration! - Dirk, Shopify Support
sin duda
Very helpful in letting us answer some of the most common ones we get 24 hours a day for customers world-wide! It gets them the answer they want to purchase right away and frees up our staff so we can keep building here at Santa's workshop.
This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).
The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.
i recomend it
its a great way to communicate with customers
I'm incredibly satisfied with the app and my overall experience with Shopify! Having migrated from WordPress and WooCommerce, where I had a dreadful experience, as it crashed in just one day, I can't express how thrilled I am to be here! Especially since my company produces custom luxury faux fur coats, and having an online chat feature for direct sales is crucial for us.