Reviews (5,735)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

June 6, 2024

Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed:

1. Average response time
and mainly
2. Sales

Why would you even think that we don't need to see performance of this sales channel?

Shopify support was NOT able to solve this.

Artlogo
United Kingdom
About 2 years using the app
Shopify replied June 18, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support

July 5, 2024

Great App.

Meta's inbox could learn a few things from Shopify Inbox for sure!

The Leather Satchel Co. (UK)
United Kingdom
11 days using the app
June 19, 2024

It works amazing and is fast and efficient

Flirtation Street
Canada
3 months using the app
June 9, 2024

it is great

The Village Grocer Club
Australia
About 1 year using the app
June 4, 2024

good and works as expected

The Engraving Shop
Australia
Over 2 years using the app
June 11, 2024

They are constantly improving this app and so far we are very satisfied with it.

KondaSoft
United States
12 months using the app
June 4, 2024

lättanvänd

Fatimas Hijabs
Sweden
Over 2 years using the app
June 20, 2024

Superbe application !!

AFTER VAPE
France
3 months using the app
July 5, 2024

Me facilito el contacto con todos mis clientes y la resolcuion de dudas en tiempo real. Gran aplicacion la recomiendo apmpliamentte

D'REYES INSTITUTO MEXICO
Mexico
10 days using the app
June 7, 2024

Easy to use and quick

Penberth Plants
United Kingdom
Over 1 year using the app