Reviews (5,735)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

May 28, 2024

Shopify's chat support has significantly enhanced our ability to communicate directly with our clients. This feature not only streamlines our customer service interactions but also helps in building trust and fostering stronger relationships with our customers. Highly recommended for any business looking to improve client communication and trust!

SVAB
United States
Over 4 years using the app
June 3, 2024

Very easy to manage conversations with customers

LBDO
Australia
Almost 2 years using the app
June 5, 2024

Two words: Quick, easy!

Southern Coffee Services
United States
Over 1 year using the app
June 21, 2024

é um otimo chat para começar a atendimento

Trendshop
Colombia
About 2 months using the app
May 30, 2024

Very good

Isavela Compression Garments
United States
Almost 3 years using the app
June 13, 2024

The addition of the App allows me to take care of my customers and not be stuck behind a computer. Thank you

Canton Aquatics
United States
5 months using the app
June 18, 2024

Easy to use, mobile and desktop friendly.

BBR Motorsports
United States
3 months using the app
June 2, 2024

Customer info and basket contents with message makes it very easy to respond.

PEAK CHOCOLATE
Australia
About 2 years using the app
June 11, 2024

ショッピファイ純正ということで顧客情報や購入履歴に紐づいたチャット対応が可能。返答のテンプレートもあり。チーム内でも連携が容易で全サービス無料。おススメのチャットツールです。

MIZUJIN WEBSHOP
Japan
7 months using the app
June 13, 2024

Works as it should. No issues to date.

Sewingmachineoutlet
United States
5 months using the app