Reviews (5,692)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

Edited October 27, 2024

Its extremely convenient being attached to all of the order history. I also enjoy getting the phone notificatications - it allows me to be extremely attentive.

AKAnundrum
United States
Over 3 years using the app
June 27, 2024

nice

LOGIC ICONZ STORE
United Kingdom
About 2 months using the app
January 30, 2024

Love it! Much easier to communicate with customers than regular email, and gives important customer info such as cart value, order info, etc! :)

RedeemedRoses
United States
7 months using the app
October 28, 2024

非常好用,况且还是免费的

LeleLab – LeleLab® Mechanical Keyboards Store
China
5 days using the app
April 4, 2024

This is amazing... I can't believe we didn't try this sooner. We were consistently having issues with our old chat app (which was a PAID app), and I finally had enough and switched to this. I did not realize how many wonderful functions it has. I am able to see so much about the customer that I never was able to see before... what they have in their cart, their most recent order, how long they've been a customer for, what page they were on when they initiated the chat. Its extremely well integrated with Shopify so its very useful. In addition, it was super easy to set up, I was able to do it in about 15 minutes. So far I have not had any issues with this, and we are getting so many more customer chats, so I know its easier for customers to use. There's also an option to setup instant answers, so customers can find out answers to common questions, or even check on the status of their order, without having to engage with a live person. It looks like at least half of our chats are being resolved this way, which has been wonderful!

Modefa
United States
10 days using the app
December 28, 2023

So far so good. It's been helpful to engage with customers that don't want to call our 1800 number or can't get through for other reasons. They can easily leave a message and come back it it when they're next on, or reply via the email that gets sent to them.
Very handy to be able to offer products and upsells or discount codes to customers. highly recommended you use this FREE app to increase customer engagement for your brand.

Porters Lux
Australia
4 months using the app
May 8, 2024

I like that it pops up in my regular email. I dont always remember to check Shopify.

Mark Bodē
United States
12 months using the app
June 21, 2024

é um otimo chat para começar a atendimento

Trendshop
Colombia
About 2 months using the app
Edited May 16, 2024

Great!! never change! top service!!! give me 1 mont the time a

99GRAMS
Netherlands
4 months using the app
November 21, 2023

It seems to be well maintained and updated, works reliably, nice to be able to collaborate with other employees to assist inquiring customers, only picky thing would be I wish we could customize the UI a little more like G-Mail Inbox, etc, and perhaps incorporate the AI capabilities for creating replies quicker, etc

Little Stinkers Belleville
Canada
Over 1 year using the app