Shopify Inbox , 3,875 reviews

Overall rating
4.7
Counts per rating level
  • 76% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its convenience, affordability, and comprehensive features. They value its easy setup, seamless integration with stores, and minimal maintenance. Key features include a chat function, quick replies, and built-in product links. Additional features like automated responses, order tracking, and customer profile viewing are seen as efficient. The ability to offer products or discounts directly to customers is praised for boosting engagement and sales.

October 11, 2023

due to the type of equipment we sell in our online store it seem that we do not see a lot of B2B customers.

Preowned Barcode
Canada
6 months using the app
December 15, 2023

Its a great service

Sassoon Spices
United States
3 days using the app
December 24, 2023

muy buena!

CLARK
Colombia
12 months using the app
Edited May 21, 2023

Update: This app has really increased our store's response times to customers as well as helped increase sales conversion. Just 1 simple quick response has led to some great sales. Thanks Shopify!

Sorry that it took me so long to switch to Shopify Inbox from my old chat provider. The features are very valuable and the customer information really helps you tailor the customer's experience. One of the best apps that I've used on Shopify. Thanks for building this app.

Used by God
United States
About 2 years using the app
September 27, 2023

Amazing. Just try it out and see.

Liken Motorsports
United States
11 months using the app
October 21, 2023

Good. Notification could be louder.

heartandsouldesigns
United States
Over 1 year using the app
November 21, 2023

updated version best app

Shopio360
United Kingdom
About 1 month using the app
November 17, 2023

Great app!

Ride or Die R&D
United States
10 months using the app
January 17, 2024

rtherherh

C-Vida Skate Shop
Spain
2 months using the app
February 25, 2024

Easier communication with customers especially that they feel it's a faster way to reach the store owner without the need of writing an email

LinDates
Canada