Reviews (5,691)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

December 12, 2023

great tool for converting through chats. an easy and quick way to communicate always puts customers at ease. this is helpful.

Splendor Of Africa
Ghana
Almost 3 years using the app
August 7, 2024

es buena pero ya debe ser chatbot

Larva MX
Mexico
Over 2 years using the app
November 26, 2023

Excellent app. Stopped using paid apps as this was so easy to use and had all the features we required and is free. Recommend you try it for your business too. MLx

Magnolia Lane
Australia
Over 2 years using the app
July 18, 2024

Lett å holde umiddelbar kontakt med kundene

SMUD hair
Norway
Over 1 year using the app
May 13, 2024

An easy way to stay in rapid communications with customers

American Grains LLC
United States
About 2 years using the app
May 4, 2024

Great way for clients to have one good experience while making suggestions to improve service.

Biafra Shop
United States
14 days using the app
June 13, 2024

It's very good

EveryWares
United States
7 months using the app
December 4, 2023

This is easy to set up and easy to use. Customers seem more likely to ask questions since we've been using the Shopify Inbox app. This means we can engage with them about their questions or concerns and they're more likely to purchase.

African Bronze Honey / 10000 Beekeepers
Canada
Almost 2 years using the app
May 26, 2024

Such a great app making conversation easy

Trends with Jess
Australia
About 1 month using the app
February 7, 2024

nOTIFICATIONS COME THROUGH WHEN THERE IS A MESSAGE FROM A CUSTOMER ON YOUR SITE. YOU CAN IMMEDIATELY REPLY TO THE CHAT.

Amber Therapy
Australia
Over 2 years using the app