Shopify Inbox , 4,177 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.

January 20, 2024

C'est super pratique comme application.

je peux répond à des questions de mes clients à tout moment de la journée grâce à l'application sur mobile.

Fryxo
Switzerland
3 days using the app
November 7, 2023

Very usful. Much more accessible to our customers who can not find our email address, and also the chat will target the specific item they might have a question about. I have found that the auto generated suggested messages are not always accuarte, saying we have something in stock when, in fact, we are out of stock. Overall it is a postivie experience.

RebsFabStash
United States
Over 2 years using the app
January 17, 2024

La estoy probando, y me parece muy útil, me estaba perdiendo de una gran aplicación.

STELLA CARDONA
Colombia
Over 1 year using the app
December 6, 2023

This is an excellent app for customer follow-up enquiries, but we get duplicate e-mails into our inbox and these tend to pile up.

A suggestion would be for the app developer to add a WhatsApp or similar notice to alert us 24/7 that there is an e-mail (perhaps even including the active link) awaiting our attention. This would lead to far quicker response times across international time lines.

Afro-Celtic Sporrans
South Africa
About 1 month using the app
November 27, 2023

I love this app and it saves us a lot of money being able to provide chat internally so easily. If you added better reporting I would change this to 5 stars.

Chuck & Don's
United States
2 months using the app
November 16, 2023

Shopify Inbox is efficient and user-friendly, streamlining customer communication superbly. It lacks some advanced features but overall enhances business interaction. Recommended for small to medium-sized stores. Adheres to terms, no incentives involved.

Michael's Exotic Peppers
United States
Over 2 years using the app
February 10, 2024

best

SwiftHub
United Arab Emirates
About 1 month using the app
December 7, 2023

Super fijn als je de app download op je telefoon kun je snel en makkelijk contact leggen met klanten die vragen hebben

Look Favorite
Netherlands
8 months using the app
March 25, 2024

Very comfortable

JLMBOX
Germany
About 2 months using the app
April 3, 2024

Works Great!

Turbine Engine Consultants, Inc
United States
2 days using the app